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Can ICM use IVR that is embeded in CCX?

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igor.good
Level 1
Level 1

‎08-12-2010 05:47 AM - edited ‎03-14-2019 06:16 AM

Can Cisco Unified ICM Enterprise use IVR that is included in Cisco Unified CC Express instead of a separate IP IVR?

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famous
Cisco Employee
Cisco Employee

‎08-13-2010 08:41 AM

No, unfortunately you cannot use UCCX as an IPIVR for the ICM/UCCE software.

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famous
Cisco Employee
Cisco Employee

‎08-13-2010 08:41 AM

No, unfortunately you cannot use UCCX as an IPIVR for the ICM/UCCE software.

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