ip ivr 4.0(4) call consult transfer problem

Unanswered Question
Aug 12th, 2010

hi,

one our customer has ip ivr 4.0(4)_Build140 and has problem with busy branch of Call Consult Transfer.

The problem is that when Call Consult Transfer is reached in a script and the DN is busy (that the call should be transferred), script doesn't execute busy branch. Script jumps on some other part of script (that has no connection with this part).

We found this problem with few DNs that has Busy trigger set to one. Busy trigger was changed to 2 for those numbers, but now when that DN already has 2 active calls and call from IVR is the 3rd one, the same thing happens - it jumps on other part of script, not executing busy branch. For other scenarios (Timeout, Invalid and Unsuccessful) everything works fine.

Did anyone have the same problem? or do you have any idea what could be the problem? how can it be solved?

I suspect that is some kind of bug, but I didn't find anything with Software Bug Toolkit.

Any kind of help would be appreciate.

Thank you.

BR,

Jelena

I have this problem too.
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jardalic1 Fri, 08/13/2010 - 04:59

Hi all,

just to let you know that problem is solved. Customer has renamed and uploaded wrong prompt.

BR,

Jelena

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