on my script before i send the call to an agent i want to check if there are aggents logged in, to accomplish that i'm using the Get Report Statistics Step.
however when i debug my script if an agent is logged in, the result comes as -1. what is wrong on my script ?
-1 is typically reported when the CSQ, et. al. specified doesn't exist.
Check the spelling, make sure it is identical.
On Thu, Aug 12, 2010 at 1:31 PM, cristobal.priego