Get Report Statistics step

Answered Question
Aug 12th, 2010

hello,


on my script before i send the call to an agent i want to check if there are aggents logged in, to accomplish that i'm using the Get Report Statistics Step.

however when i debug my script if an agent is logged in, the result comes as -1. what is wrong on my script ?


thanks

Correct Answer by Tanner Ezell about 6 years 6 months ago

-1 is typically reported when the CSQ, et. al. specified doesn't exist.


Check the spelling, make sure it is identical.


On Thu, Aug 12, 2010 at 1:31 PM, cristobal.priego

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Correct Answer
Tanner Ezell Thu, 08/12/2010 - 10:48

-1 is typically reported when the CSQ, et. al. specified doesn't exist.


Check the spelling, make sure it is identical.


On Thu, Aug 12, 2010 at 1:31 PM, cristobal.priego

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