Solved: How to reset an 827 router/modem

Robert Prideaux · ‎08-12-2010

Customer presented with an 827 which he wants re-configured for a new ISP.

However, his original provider locked the device and did not supply security details. Client purchased this router.

How can one reset the device back to "factory default" ? So as to allow access to configure it?

There is no obvious "reset button" (as on the 880G for example) - and whether accessing via CCP app or using a telnet session into the console port, credentials are still need...

appreciate any help.

Rob

stephen.stack · ‎08-13-2010

Hi Rob,

The doc below outlines the process for a password revovery/reset procedure.

http://www.cisco.com/en/US/products/hw/routers/ps380/products_password_recovery09186a00800942bc.shtml

Cisco 800 series (or any series to my knowledge) do not come with a factory reset button.

Once you have/ reset the password you can wipe the configuration useing the command

'write erase" then just power cycle the router.

Hope this helps.

Stephen

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View solution in original post

stephen.stack · ‎08-13-2010