ACS5.1 System Alarm [Collector] Store failure (DCACSBGLR, TacacsAccounting)

Answered Question
Aug 13th, 2010

Hi,

Recently I have deployed ACS5.1 at a customer location. We are often receiving the following Alarm in the inbox.

Cisco Secure ACS - Alarm Notification                 
          Severity: Critical               

          Alarm Name                  System Alarm [Collector]                 
          Cause/Trigger                  Store failure (DCACSGKOL, TacacsAccounting)                 
          Alarm Details                   Please see Collector log for details

          Generated On                  Fri Aug 13 14:25:59 UTC 2010

Please suggest the solution to understand and get rid of this Alarm. Thankyou...

I have this problem too.
0 votes
Correct Answer by jrabinow about 6 years 5 months ago

Been checking around and found following CDETS that seems to be related:

CSCte88357: ACS5.1 Tacacs Accounting Report missing few attributes due to NULL char

This issue certainly causes and alarm of store failure although I can't confirm this is precisely the same case.

If this is the issue a fix is available in Cumulative patch 5.1.0.44.3 available for download on CCO

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Correct Answer
jrabinow Mon, 08/23/2010 - 22:32

Been checking around and found following CDETS that seems to be related:

CSCte88357: ACS5.1 Tacacs Accounting Report missing few attributes due to NULL char

This issue certainly causes and alarm of store failure although I can't confirm this is precisely the same case.

If this is the issue a fix is available in Cumulative patch 5.1.0.44.3 available for download on CCO

madhankumar.g Mon, 08/30/2010 - 01:15

Hi irabinow,

The issue has been resolved after installing the patch suggested by you. Thanks a lot.

Regards,

Madhan kumar.

ivanbarkic Thu, 11/11/2010 - 23:57

I have ACS v5.1.0.44 and still get:

Occurred At:Fri Nov 12 08:01:11 CET 2010
Cause:Store failure (AAA01, TacacsAccounting)
Details:Please see Collector log for details

It occures every 3-4 days.

madhankumar.g Fri, 11/12/2010 - 00:41

Hi,

Install Cumulative patch 5.1.0.44.3 available for download on CCO, if you haven't done it yet. see if you get latest patch than this also. The error duration of 3-4 days gap may be because of the Suppression timer of similar errors, which is configurable under Alarm configuration.

ivanbarkic Fri, 11/12/2010 - 00:46

I see that v5.1.0.44.4 is available. Can I install that patch instead

of 44.3?

madhankumar.g Fri, 11/12/2010 - 00:51

Hi,

You can install v44.1 followed by v44.2, then v44.3 and finally v44.4. This is how usually we upgrade ACS in incremental order.

ivanbarkic Fri, 11/12/2010 - 01:08

At the moment when I issue command show app ver acs:

Cisco ACS VERSION INFORMATION
-----------------------------
Version : 5.1.0.44
Internal Build ID : B.2347

Does it mean that I don't have any patches yet?

ivanbarkic Fri, 11/12/2010 - 04:31

Well, yes. It didn't have any patches. I upgrade directly to version 5.1.0.44.4 and it seems OK. I will check in next couple of days if there will be same system error again. Thanks for your advices.

Regards

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