Cannot log in to Small Business Office Manager

Answered Question
Aug 13th, 2010
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loaded SBOM.  Asking for a usename password.

I am using username password that works with CCA tool and also allows telnet sessions to UC560.  This user fails.

I also used CCA tool to promote user to administrator and this user fails.  Keep getting "Need Level 15 username: please correct and try again".

Users do have level 15 permissions.  "username tom privilege 15 password delta1".

Where am I to find qualified users on the UC560 box?  What user is SBOM requesting?

I do have admin privileges on the PC I have SBOM on.

As always any help would be appreciated.


Correct Answer by Steven DiStefano about 6 years 11 months ago

when you telnet in to UC560, do you receive > or # prompt?

Try adding 'login local' to VTY lines.

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Steven DiStefano Fri, 08/13/2010 - 08:14
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try this:

/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

UC_540(config)#aaa authentication login default local

tknapp Fri, 08/13/2010 - 08:32
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Thank you for reply.

I added the command   aaa authentication login default local.

I still have the same issue.   I have a wire shark traces.

If I do a direct telnet to the UC I get a reply back showing the name of the UC device (which makes sense)..  I then can procede with the session.

When I use the SBOM, I get the same response back but NOTHING happens in the SBOM client.  I just get the error.  To me it looks like I am successful in logging into the UC, it is just the SBOM does not realize it.

Again any suggestions will help!

Correct Answer
Steven DiStefano Fri, 08/13/2010 - 08:49
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when you telnet in to UC560, do you receive > or # prompt?

Try adding 'login local' to VTY lines.

tknapp Fri, 08/13/2010 - 09:12
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Thank you for putting me on the right track.

The response was UC560_LAB>.   I went and added "aaa authorization exec default local".

Now the response is UC560#. Now the SBOM works.

Thanks again!

Steven DiStefano Fri, 08/13/2010 - 09:16
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I have seen this myself and reported this to the BU. We started using AAA New Model in the default config to allow SCC to see Radius Start Stop messages for phone status, which seemed to have caused this burp.

Sorry about that. We will try to get this fixed.


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