Could some one give me some idea how to pass session information between scripts?
I am testing a callback feature, the customer calls in and if placed in a queue gets the option to schedule a callback
The main script collects the call back number and the Customers reference number. the caller is then hung up.
I place a call from this main script to another script which looks for an agent, once an agent has been found they press 1 to connect back to the customer (using a call redirect step from the main script)- this all works
what I am trying to do is when the call is placed to to the agent is send some enterprise data to CAD like customer reference number, call back number etc, before the agent gets connected to the customer, but I can;t see how to pass these variables between the scripts
Just the one step :-)
Set Enteprise Data (after the place call step)
- Contact: your contact variable used with the 'Place Call' step
- Set customvariable1 (or customeraccountnumber, or one of the other vars), tokens=all, to the value or variable you like
Nothing required in the 'queue to agent' script.