Supervisor Desktop

Answered Question
Aug 13th, 2010
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hello,


I'd like to know if anyone has face the issues that we are having with Supervisor desktop


when the supervisor is logged in and tries to monitor the agents


the agents goes away and never gets back.  we are on UCCX 7.0.1 SR5

the agent needs to log out and log back in and then the supervisor will be able to monitor the agent for 1 minute before the agents goes away


have you experienced this problem ?


how did you solve it?


thank you

Correct Answer by Jonathan Schulenberg about 6 years 7 months ago

This is usually a firewall on either the Supervisor or Agent's PC that is blocking updates.

https://supportforums.cisco.com/message/3047254#3047254

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