Cisco Click to Call on Office 2010 64-bit

agonza07 · ‎08-13-2010

Has anyone gotten the Cisco Click to Call version 8 to work on Windows 7 x64 with Office 2010 64-bit?

I keep getting an issue in which the COM add-in does not start. I get error code "runtime error occurred"

Thanks.

Nicolas Mansour · ‎08-15-2010

Hi,

Just to note that it is supported on your system:

Click to Call supports the 32-bit and 64-bit versions of the following operating systems:

· Microsoft Windows XP Professional, Service Pack 2 or higher

· Microsoft Windows Vista Business Edition or Enterprise Edition, Service Pack 2 or higher

· Microsoft Windows 7 Professional Edition, Enterprise Edition, or Ultimate Edition

I would personally disable any antivirus and reinstall

brendand05 · ‎08-15-2010

I was going to tell you that Office 2010 is not supported but it looks like it is working for other people here...

C2C 8.0 + Office 2010

Nicolas Mansour · ‎08-16-2010

Hi,

Office 2010 is now supported.

agonza07 · ‎08-16-2010

Thanks for the reply, but I know it works on my OS, but I don't have it working on 64-Bit Office. My question really is has anyone gotten it to work on the 64-bit version of Office 2010?

I uninstalled 64-bit Office 2010 and installed the 32-bit version of Office 2010 and it works like a charm. I just really wanted to stick to running 64-bit.

I know that Internet Explorer 64-bit doesn't work either. I wonder if it's the same deal with Office 2010....

Thanks again.

steven1066 · ‎09-08-2010

Sorry if I go of subject a little, but does C2C version 7 work with Windows 7 ?

Thanks in advance,

Steven

Tracy Larson · ‎09-08-2010

Yes it does.

steven1066 · ‎09-08-2010

Thank you.

Final question:

Does C2C version 8.x work with CUCM version 7.x ?

Steven

Sergey Glazunov · ‎09-29-2011

Hello, Steven.

I have C2C version 8.0.2540.0 It perfectly workes with Cucm 7.1.5

Matthieu Malyga · ‎10-12-2010

Hi everyone,

I have the exact same issue. Windows 7 64 bits with Office 2010 64 bits and cannot launch the office add-in (in Word or Excel or Outlook) ... runtime error.

sbeukenkamp · ‎11-23-2010

Hi,

having the exact same issue.

Any update ?

Click to Call from both Firefox and Explorer 8 works as expected.

Regards

Sijbren

aherrera · ‎07-21-2011

Hi any updates??

Same scenario: Windows 7 64-bit machine, Office 2010 64-bit, no click to call options (within Office apps)

brendand05 · ‎07-22-2011

Hi this is not supported

Valid configurations are

Office 2010 32-bit on Windows 7 32-bit

Office 2010 32-bit on Windows 7 64-bit

Invalid configurations are

Office 2010 64-bit on Windows7 64-bit

Also Microsoft recommend using 32-bit office on Windows 64-bit

http://office.microsoft.com/en-us/word-help/choose-the-32-bit-or-64-bit-version-of-microsoft-office-HA010369476.aspx

Please rate helpful posts

mmiktus · ‎09-29-2011

can someone from CISCO answer this for me?

Is there anything in the C2C roadmap for Office 2010 64-bit support? More and more customers are installing x64 everything. I am having a difficult time explaining to them why this highly demanded feature can't work with their current environment.

Tapan Dutt · ‎09-29-2011

Hi

Not supported is the answer. Probably in the next release we may see the support but no official annoncement made yet.

reference link

http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/click_to_call/8.0/english/release/ReleaseNote_c2c.html#wp2489475

C2C version: 8.0

Supported Desktop Applications

The following desktop applications can be used with the Click to Call application:

•Mozilla Firefox 3.5 or higher

•Microsoft Internet Explorer 7.0 and 8.0

•Microsoft Excel 2003, 2007, and 2010¹

•Microsoft Word 2003, 2007, and 20101

•Microsoft Outlook 2003, 2007, and 20101

•Microsoft Powerpoint 2003, 2007, and 20101

•Microsoft Sharepoint Server 2003 and 2007

Theres a footnote to the above statement which states the following:

Click to Call only supports 32-bit versions of Microsoft Office 2010 applications.

Hope it clarifies all doubts.

HTH
Tapan