I have some questions about the upgrade of the VM license on a system that is already in use for a year and for me it is the first time that i need to do it, I have no lab equipment to do a simulation. Customer ordered a cue-vm-license_100mbx_cme_3.2.1, existing one is also 3.2.1 but 12 mailboxes.
When I read the upgrade procedure, i should do a write, then start the software install clean url procedure and do a reload. But now my questions :
1. do i loose the existing data of the mailboxes. (I think not because otherwise I don't know why you should do the write)
2. The IVR is also used and scripts are made, are they still operational after this procedure
3. Stays the module operational during this procedure
Who can help ? Thanks