Customer Recently upgraded from UCCX to UCCE and I am having a hard time finding the correct reports in Webview that match the former UCCX reports. Obviously I am not very good at the webview stuff and I have found a handful that may work but wanted to reach out and see what others were using for these reports out of the box.
UCCX reports are
Agent Call Summary Report ----- Columns are ---- Agent Name ---- Extension ---- Inbound Total ----- Inbound Avg/Max Talk/Hold/Work ---- Inbound Non ACD Total ----- Inbound Non ACD Avg/Max Talk/Hold/Work ---- Outbound Total ----- Outbound Avg Avg / Max Call Time
Contact Service Queue Activity Report
CSQ Name ---- Calls Presented --- Avg/Max Queue Time --- Calls Handled --- ASA ---- Avg/Max Handle Time --- Calls Abandoned -- Avg/Max Time to Abandoned -- Avg/Max Abandon per day --- Calls Dequeued --- Avg/Max Time to Dequeue -- Calls Handle by other
Any input on what the closest reports would be in Webview out of the box, I know bylooking and researching that there are no exact matches.