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Greeting message and redirect to ext. number with UC500.

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pbaleshenko
Level 1
Level 1

‎08-15-2010 10:44 AM - edited ‎03-19-2019 01:24 AM

Hello.

I need the following feature to SMB company (15-20 users).

Greeting answer to incoming external call and redirect to ext. internal number.

Can I do it only with UC500 (with CME and CUE) or I need Contact Center Express to make this feature?

Thnaks in advance.

Best regards,

   Pavel.

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Rob Huffman
Hall of Fame
Hall of Fame

‎08-16-2010 07:57 AM

Hi Pavel,

You are on the right track my friend

Here is a good place to start;

https://supportforums.cisco.com/docs/DOC-9525/

Cheers!

Rob

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3 Replies 3

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pbaleshenko
Level 1
Level 1

‎08-15-2010 03:53 PM

It seems that Auto-Attendant feature of the Cisco Unity Express is what I need. Am I right?

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Rob Huffman
Hall of Fame
Hall of Fame

‎08-16-2010 07:57 AM

Hi Pavel,

You are on the right track my friend

Here is a good place to start;

https://supportforums.cisco.com/docs/DOC-9525/

Cheers!

Rob

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pbaleshenko
Level 1
Level 1
In response to Rob Huffman

‎08-16-2010 08:02 AM

Hi Rob,

Thanks for help!

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