Hi,

We will support a new customer who has got Cisco CUCM, CUC and CUPS running in the current network. In the network auditing process, we found that install medias for Cisco CUCM, CUC and CUPS are missing, which causes a potential risk that we cannot rebuild the system if one of those servers crashes. To eliminate the risk, we would like know:

1) How can we determine the original installed software version on those servers? If I run "show version active" and "show version inactive", I see the following information.

On CUCM and CUC:
======================
admin:show version active
Active Master Version: 7.1.2.20000-2

Active Version Installed Software Options:
No Installed Software Options Found.

admin:show version inactive

Executed command unsuccessfully
No Inactive side available
admin:
=======================

On CUPS:
=======================
admin:show version active
Active Master Version: 7.0.4.10000-18

Active Version Installed Software Options:
No Installed Software Options Found.

admin:show version inactive

Executed command unsuccessfully
No Inactive side available
admin:
========================

2) How can we order the install medias from Cisco? We need install DVDs only, not license.

Any suggestion would be really appreciated.

Thanks

Bob