Hi all, I have an existing Line group that has several users that when called, it broadcasts to all users in the group. This is a high traffic Line group and I would like to give the option of using the existing phone or Attended Console. However, I've setup a test pilot point using my extension and a co-workers and it works whenever, I have the attendant console software open and logged in but, if I call it without being logged it does not ring my extension in fact I believe it sounds like its put on hold and seems to go no where.
Is there a way to give me an option of using the attendant console and phone? Not sure if this makes a difference but, most calls come from the main DID which is a call handler. Callers choose the specific line group off the call handler then sends it to Call Manager where it broadcast to the phones that are in the LG. I also should add the test Pilot Point is not the actually Hunt Pilot of the line group yet, I'm still in the testing phase until I can determine how to properly move over the Hunt Pilot number.
We are using Cisco Unified Communications Manager Business Edition 220.127.116.110-13