I'm trying to install splawler in demo lab but i have same problems.
I configured two PGs. One is CM PG, and other is MR PG (i want to install only outbound option, i don't have ivr option).
When i install Cisco Desktop Administrator configured teams and agent shows up in the application.
But, when i try to login in CAD app, i get error: "The request fail because timeout was exceeded".
Is it possible that i must configure IPCC System PG instead of CM PG?
I have experience with UCCX and there is clear how we map agent with phone or mobility extension profile, in UCCE i don't know how is that done.
How do we know which are agent extensions?
Thanks in advance!