Unity Connect - ring no answer

Answered Question
Aug 16th, 2010
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Hi,


I just upgraded a CUCMBE from version 7.1(2) to 7.1(3a). After the upgrade Unity Connection will not answers. Voicemail Pilot and all AA's will just ring and ring. I was trying to diagnose the issue and the Dialed Number Analyzer seems to show no issue - but does not really indicate where the call goes...


How can I determine if the call is getting to Unity Connection, and then how can I determine why Unity Connection is not picking the calls up.


VoiceMail Pilot - 699

Voicemail Ports - 600 - 615 (all registered)


Voicemail Hunt  - 699

Line Group DN's - 600 - 615


The Analyzer shows the call going to the Hunt Group. So I thne tried analyzing the first number in the Voice Mail Ports....Here is the output.



  • Results  Summary
    • Calling Party Information
      • Calling Party = 1000
      • Partition =
      • Device CSS =
      • Line CSS =
      • AAR Group Name =
      • AAR CSS =
    • Dialed Digits = 600
    • Match Result = RouteThisPattern
    • Matched Pattern Information
      • Pattern = 600
      • Partition =
      • Time Schedule =
    • Called Party Number = 600
    • Time Zone =
    • Call Classification = OnNet
    • InterDigit Timeout = NO
    • Device Override = Disabled
    • Outside Dial Tone = NO
  • Call Flow
    • TranslationPattern :Pattern
      • Partition =
      • Positional Match List = 600
      • Calling Party Number = 1000
      • PreTransform Calling Party  Number =
      • PreTransform Called Party  Number =
      • Calling Party Transformations
        • External Phone Number  Mask = NO
        • Calling Party Mask =
        • Prefix =
        • CallingLineId  Presentation =
        • CallingName Presentation =
        • Calling Party Number = 1000
      • ConnectedParty Transformations
        • ConnectedLineId  Presentation =
        • ConnectedName  Presentation =
      • Called Party Transformations
        • Called Party Mask =
        • Discard Digits  Instruction =
        • Prefix =
        • Called Number =
  • Alternate Matches
    • Note: Information Not Available
Correct Answer by Justin Brenton about 6 years 11 months ago

Rob is right,  Please reset your ports.



I found this from your logs


16:25:08 StatusDetails='' NeedRestartId='' VmsServerObjectId='' dtLastUpdated=2010-08-16 16:25:08]|


If this does not work I would suggest removing the ports and going through the

Unity Port Wizard again.  Once you create them in CUCM, then create them in Unity.



Hope this helps, Please rate if so


Regards,

Justin

Correct Answer by Rob Huffman about 6 years 11 months ago

Hi Heath,


Can you try resetting the Ports via UC admin> Telephony Integration> Port Group


Cheers!

Rob

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Overall Rating: 5 (6 ratings)
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Justin Brenton Mon, 08/16/2010 - 09:17
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Hi There,


Have you happened to check your services after the upgrade?


Also have you checked the upgrade logs for any errors?


Regards,

Justin

HEATH FREEL Mon, 08/16/2010 - 09:28
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Yes - all services are running - Except Database proxy....


Nothing in the logs (that I can find) was suspect.


I just finished recreating the VM ports - all are registered, but still no answer.

Rob Huffman Mon, 08/16/2010 - 09:32
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Hi Heath,


Can you please try dialing 699 and using DNA


In a properly configured integration you shouldn't be able

to dial to VM Ports (like 600) directly.


Cheers!

Rob

HEATH FREEL Mon, 08/16/2010 - 09:37
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Hi Rob,


Dialing 699 - I get ring no answer (forever).... What did you mean DNA?


I just checked another CUCMBE system and I can dial all of the VM Ports directly.... That may mean it is not configured properly, but the system does work.

HEATH FREEL Mon, 08/16/2010 - 09:38
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Sorry - DNA Dailed Number Anaylizer .... OOOPS.


Here is the output:


  • Results  Summary
    • Calling Party Information
      • Calling Party = 1000
      • Partition =
      • Device CSS =
      • Line CSS =
      • AAR Group Name =
      • AAR CSS =
    • Dialed Digits = 699
    • Match Result = RouteThisPattern
    • Matched Pattern Information
      • Pattern = 699
      • Partition =
      • Time Schedule =
    • Called Party Number = 699
    • Time Zone =
    • End Device = Voicemail Hunt
    • Call Classification = OnNet
    • InterDigit Timeout = NO
    • Device Override = Disabled
    • Outside Dial Tone = NO
  • Call Flow
    • TranslationPattern :Pattern
      • Partition =
      • Positional Match List = 699
      • Calling Party Number = 1000
      • PreTransform Calling Party  Number =
      • PreTransform Called Party  Number =
      • Calling Party Transformations
        • External Phone Number  Mask = NO
        • Calling Party Mask =
        • Prefix =
        • CallingLineId  Presentation =
        • CallingName Presentation =
        • Calling Party Number = 1000
      • ConnectedParty Transformations
        • ConnectedLineId  Presentation =
        • ConnectedName  Presentation =
      • Called Party Transformations
        • Called Party Mask =
        • Discard Digits  Instruction =
        • Prefix =
        • Called Number =
    • Hunt  Pilot :Pattern= 699 
      • Positional Match List = 699
      • DialPlan =
      • Route  Filter
        • Filter Name =
        • Filter Clause =
      • Hunt Forward Settings
        • Forward Hunt No Answer
          • Use Personal Preferences =  No
          • Destination =
          • Calling Search Space =  CSS-Main
        • Forward Hunt Busy
          • Use Personal Preferences =  No
          • Destination =
          • Calling Search Space =  CSS-Main
        • Maximum Hunt Timer =
      • Call Classification =
      • PreTransform Calling Party  Number = 1000
      • PreTransform Called Party  Number = 699
      • Calling Party Transformations
        • External Phone Number  Mask = NO
        • Calling Party Mask =
        • Prefix =
        • CallingLineId  Presentation = Default
        • CallingName Presentation =  Default
        • Calling Party Number = 1000
      • ConnectedParty Transformations
        • ConnectedLineId  Presentation = Default
        • ConnectedName  Presentation = Default
      • Called Party Transformations
        • Called Party Mask =
        • Discard Digits  Instruction = None
        • Prefix =
        • Called Number = 699
    • Hunt  List :HuntListName= Voicemail Hunt 
      • Line  Group :LineGroupName= Voicemail 
        • Directory Number :DN= 600 
          • Partition =
          • TypeCFACSSPolicy =
          • Call Classification = OnNet
          • Device :Type= Cisco Voice Mail Port 
            • Device Status = UnKnown
            • Device Name = CiscoUM1-VI1
            • Ignore Presentation  Indicators = Disabled
            • Logged Into Hunt Groups =  Enabled
            • Alerting Name =
            • Dual Mode = Disabled
            • Automated Alternate Routing  (AAR)
              • AAR Group Name =
              • AAR Calling Search Space =  CSS-Main
              • AAR VoiceMail Status =  Disabled
              • AAR Destination Mask =
              • AAR Prefix Digits =
        • Directory Number :DN= 601 
          • Partition =
          • TypeCFACSSPolicy =
          • Call Classification = OnNet
          • Device :Type= Cisco Voice Mail Port 
            • Device Status = UnKnown
            • Device Name = CiscoUM1-VI2
            • Ignore Presentation  Indicators = Disabled
            • Logged Into Hunt Groups =  Enabled
            • Alerting Name =
            • Dual Mode = Disabled
            • Automated Alternate Routing  (AAR)
              • AAR Group Name =
              • AAR Calling Search Space =  CSS-Main
              • AAR VoiceMail Status =  Disabled
              • AAR Destination Mask =
              • AAR Prefix Digits =
        • Directory Number :DN= 602 
          • Partition =
          • TypeCFACSSPolicy =
          • Call Classification = OnNet
          • Device :Type= Cisco Voice Mail Port 
            • Device Status = UnKnown
            • Device Name = CiscoUM1-VI3
            • Ignore Presentation  Indicators = Disabled
            • Logged Into Hunt Groups =  Enabled
            • Alerting Name =
            • Dual Mode = Disabled
            • Automated Alternate Routing  (AAR)
              • AAR Group Name =
              • AAR Calling Search Space =  CSS-Main
              • AAR VoiceMail Status =  Disabled
              • AAR Destination Mask =
              • AAR Prefix Digits =
        • Directory Number :DN= 603 
          • Partition =
          • TypeCFACSSPolicy =
          • Call Classification = OnNet
          • Device :Type= Cisco Voice Mail Port 
            • Device Status = UnKnown
            • Device Name = CiscoUM1-VI4
            • Ignore Presentation  Indicators = Disabled
            • Logged Into Hunt Groups =  Enabled
            • Alerting Name =
            • Dual Mode = Disabled
            • Automated Alternate Routing  (AAR)
              • AAR Group Name =
              • AAR Calling Search Space =  CSS-Main
              • AAR VoiceMail Status =  Disabled
              • AAR Destination Mask =
              • AAR Prefix Digits =
        • Directory Number :DN= 604 
          • Partition =
          • TypeCFACSSPolicy =
          • Call Classification = OnNet
          • Device :Type= Cisco Voice Mail Port 
            • Device Status = UnKnown
            • Device Name = CiscoUM1-VI5
            • Ignore Presentation  Indicators = Disabled
            • Logged Into Hunt Groups =  Enabled
            • Alerting Name =
            • Dual Mode = Disabled
            • Automated Alternate Routing  (AAR)
              • AAR Group Name =
              • AAR Calling Search Space =  CSS-Main
              • AAR VoiceMail Status =  Disabled
              • AAR Destination Mask =
              • AAR Prefix Digits =
        • Directory Number :DN= 605 
          • Partition =
          • TypeCFACSSPolicy =
          • Call Classification = OnNet
          • Device :Type= Cisco Voice Mail Port 
            • Device Status = UnKnown
            • Device Name = CiscoUM1-VI6
            • Ignore Presentation  Indicators = Disabled
            • Logged Into Hunt Groups =  Enabled
            • Alerting Name =
            • Dual Mode = Disabled
            • Automated Alternate Routing  (AAR)
              • AAR Group Name =
              • AAR Calling Search Space =  CSS-Main
              • AAR VoiceMail Status =  Disabled
              • AAR Destination Mask =
              • AAR Prefix Digits =
        • Directory Number :DN= 606 
          • Partition =
          • TypeCFACSSPolicy =
          • Call Classification = OnNet
          • Device :Type= Cisco Voice Mail Port 
            • Device Status = UnKnown
            • Device Name = CiscoUM1-VI7
            • Ignore Presentation  Indicators = Disabled
            • Logged Into Hunt Groups =  Enabled
            • Alerting Name =
            • Dual Mode = Disabled
            • Automated Alternate Routing  (AAR)
              • AAR Group Name =
              • AAR Calling Search Space =  CSS-Main
              • AAR VoiceMail Status =  Disabled
              • AAR Destination Mask =
              • AAR Prefix Digits =
        • Directory Number :DN= 607 
          • Partition =
          • TypeCFACSSPolicy =
          • Call Classification = OnNet
          • Device :Type= Cisco Voice Mail Port 
            • Device Status = UnKnown
            • Device Name = CiscoUM1-VI8
            • Ignore Presentation  Indicators = Disabled
            • Logged Into Hunt Groups =  Enabled
            • Alerting Name =
            • Dual Mode = Disabled
            • Automated Alternate Routing  (AAR)
              • AAR Group Name =
              • AAR Calling Search Space =  CSS-Main
              • AAR VoiceMail Status =  Disabled
              • AAR Destination Mask =
              • AAR Prefix Digits =
        • Directory Number :DN= 608 
          • Partition =
          • TypeCFACSSPolicy =
          • Call Classification = OnNet
          • Device :Type= Cisco Voice Mail Port 
            • Device Status = UnKnown
            • Device Name = CiscoUM1-VI9
            • Ignore Presentation  Indicators = Disabled
            • Logged Into Hunt Groups =  Enabled
            • Alerting Name =
            • Dual Mode = Disabled
            • Automated Alternate Routing  (AAR)
              • AAR Group Name =
              • AAR Calling Search Space =  CSS-Main
              • AAR VoiceMail Status =  Disabled
              • AAR Destination Mask =
              • AAR Prefix Digits =
        • Directory Number :DN= 609 
          • Partition =
          • TypeCFACSSPolicy =
          • Call Classification = OnNet
          • Device :Type= Cisco Voice Mail Port 
            • Device Status = UnKnown
            • Device Name = CiscoUM1-VI10
            • Ignore Presentation  Indicators = Disabled
            • Logged Into Hunt Groups =  Enabled
            • Alerting Name =
            • Dual Mode = Disabled
            • Automated Alternate Routing  (AAR)
              • AAR Group Name =
              • AAR Calling Search Space =  CSS-Main
              • AAR VoiceMail Status =  Disabled
              • AAR Destination Mask =
              • AAR Prefix Digits =
        • Directory Number :DN= 610 
          • Partition =
          • TypeCFACSSPolicy =
          • Call Classification = OnNet
          • Device :Type= Cisco Voice Mail Port 
            • Device Status = UnKnown
            • Device Name = CiscoUM1-VI11
            • Ignore Presentation  Indicators = Disabled
            • Logged Into Hunt Groups =  Enabled
            • Alerting Name =
            • Dual Mode = Disabled
            • Automated Alternate Routing  (AAR)
              • AAR Group Name =
              • AAR Calling Search Space =  CSS-Main
              • AAR VoiceMail Status =  Disabled
              • AAR Destination Mask =
              • AAR Prefix Digits =
        • Directory Number :DN= 611 
          • Partition =
          • TypeCFACSSPolicy =
          • Call Classification = OnNet
          • Device :Type= Cisco Voice Mail Port 
            • Device Status = UnKnown
            • Device Name = CiscoUM1-VI12
            • Ignore Presentation  Indicators = Disabled
            • Logged Into Hunt Groups =  Enabled
            • Alerting Name =
            • Dual Mode = Disabled
            • Automated Alternate Routing  (AAR)
              • AAR Group Name =
              • AAR Calling Search Space =  CSS-Main
              • AAR VoiceMail Status =  Disabled
              • AAR Destination Mask =
              • AAR Prefix Digits =
        • Directory Number :DN= 612 
          • Partition =
          • TypeCFACSSPolicy =
          • Call Classification = OnNet
          • Device :Type= Cisco Voice Mail Port 
            • Device Status = UnKnown
            • Device Name = CiscoUM1-VI13
            • Ignore Presentation  Indicators = Disabled
            • Logged Into Hunt Groups =  Enabled
            • Alerting Name =
            • Dual Mode = Disabled
            • Automated Alternate Routing  (AAR)
              • AAR Group Name =
              • AAR Calling Search Space =  CSS-Main
              • AAR VoiceMail Status =  Disabled
              • AAR Destination Mask =
              • AAR Prefix Digits =
        • Directory Number :DN= 613 
          • Partition =
          • TypeCFACSSPolicy =
          • Call Classification = OnNet
          • Device :Type= Cisco Voice Mail Port 
            • Device Status = UnKnown
            • Device Name = CiscoUM1-VI14
            • Ignore Presentation  Indicators = Disabled
            • Logged Into Hunt Groups =  Enabled
            • Alerting Name =
            • Dual Mode = Disabled
            • Automated Alternate Routing  (AAR)
              • AAR Group Name =
              • AAR Calling Search Space =  CSS-Main
              • AAR VoiceMail Status =  Disabled
              • AAR Destination Mask =
              • AAR Prefix Digits =
        • Directory Number :DN= 614 
          • Partition =
          • TypeCFACSSPolicy =
          • Call Classification = OnNet
          • Device :Type= Cisco Voice Mail Port 
            • Device Status = UnKnown
            • Device Name = CiscoUM1-VI15
            • Ignore Presentation  Indicators = Disabled
            • Logged Into Hunt Groups =  Enabled
            • Alerting Name =
            • Dual Mode = Disabled
            • Automated Alternate Routing  (AAR)
              • AAR Group Name =
              • AAR Calling Search Space =  CSS-Main
              • AAR VoiceMail Status =  Disabled
              • AAR Destination Mask =
              • AAR Prefix Digits =
        • Directory Number :DN= 615 
          • Partition =
          • TypeCFACSSPolicy =
          • Call Classification = OnNet
          • Device :Type= Cisco Voice Mail Port 
            • Device Status = UnKnown
            • Device Name = CiscoUM1-VI16
            • Ignore Presentation  Indicators = Disabled
            • Logged Into Hunt Groups =  Enabled
            • Alerting Name =
            • Dual Mode = Disabled
            • Automated Alternate Routing  (AAR)
              • AAR Group Name =
              • AAR Calling Search Space =  CSS-Main
              • AAR VoiceMail Status =  Disabled
              • AAR Destination Mask =
              • AAR Prefix Digits =
  • Alternate Matches
    • Note: Information Not Available
Justin Brenton Mon, 08/16/2010 - 09:42
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Are the ports registered in CUCM? The status is coming up as Unknown.


Regards,

Justin

HEATH FREEL Mon, 08/16/2010 - 09:45
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All ports show registered to the BE.


Registered with CUCMBE-wyn

HEATH FREEL Mon, 08/16/2010 - 09:44
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I just installed, but The add system option is greyed out.

HEATH FREEL Mon, 08/16/2010 - 10:21
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OK - I got some logs out of Unity Connection - but what are they telling me?



08/16/2010 12:25:08.862 |27834,CUCMBE-wny-1-001,,Arbiter,13,Receive Miu notification PortStateChanged objectId='4e89fdb4-d89f-4617-bf39-325cc6b0739b'|
08/16/2010 12:25:08.862 |27834,CUCMBE-wny-1-001,,Arbiter,13,Port=CUCMBE-wny-1-001 Miu state=[MediaPortObjectId='4e89fdb4-d89f-4617-bf39-325cc6b0739b' Status=514=InService_InUse Extension='600' ConnectedTo='192.168.53.5:2000 (127.0.0.1)' dtStatusChanged=2010-08-16 16:25:08 StatusDetails='' NeedRestartId='' VmsServerObjectId='' dtLastUpdated=2010-08-16 16:25:08]|
08/16/2010 12:25:08.863 |27834,CUCMBE-wny-1-001,,Arbiter,13,Port=CUCMBE-wny-1-001: state remains 512=InService (objectId='4e89fdb4-d89f-4617-bf39-325cc6b0739b')|
08/16/2010 12:25:11.807 |29515,CUCMBE-wny-1-001,,MiuIO,12,Enter CMiuMedia::MediaEventHandler |
08/16/2010 12:25:11.807 |29515,CUCMBE-wny-1-001,,MiuIO,12,CMiuMedia::MediaEventHandler-Disconnected|
08/16/2010 12:25:11.807 |29515,CUCMBE-wny-1-001,,MiuIO,12,Exit CMiuMedia::MediaEventHandler=0x00000000=S_OK|
08/16/2010 12:25:11.807 |29515,CUCMBE-wny-1-001,,Arbiter,13,Receive Miu notification PortStateChanged objectId='4e89fdb4-d89f-4617-bf39-325cc6b0739b'|
08/16/2010 12:25:11.807 |29515,CUCMBE-wny-1-001,,Arbiter,13,Port=CUCMBE-wny-1-001 Miu state=[MediaPortObjectId='4e89fdb4-d89f-4617-bf39-325cc6b0739b' Status=513=InService_Idle Extension='600' ConnectedTo='192.168.53.5:2000 (127.0.0.1)' dtStatusChanged=2010-08-16 16:25:11 StatusDetails='' NeedRestartId='' VmsServerObjectId='' dtLastUpdated=2010-08-16 16:25:11]|
08/16/2010 12:25:11.807 |29515,CUCMBE-wny-1-001,,Arbiter,13,Port=CUCMBE-wny-1-001: state remains 512=InService (objectId='4e89fdb4-d89f-4617-bf39-325cc6b0739b')|
08/16/2010 12:25:14.159 |29514,CUCMBE-wny-1-001,,Arbiter,13,Receive Miu notification PortStateChanged objectId='4e89fdb4-d89f-4617-bf39-325cc6b0739b'|
08/16/2010 12:25:14.159 |29514,CUCMBE-wny-1-001,,Arbiter,13,Port=CUCMBE-wny-1-001 Miu state=[MediaPortObjectId='4e89fdb4-d89f-4617-bf39-325cc6b0739b' Status=514=InService_InUse Extension='600' ConnectedTo='192.168.53.5:2000 (127.0.0.1)' dtStatusChanged=2010-08-16 16:25:14 StatusDetails='' NeedRestartId='' VmsServerObjectId='' dtLastUpdated=2010-08-16 16:25:14]|
08/16/2010 12:25:14.159 |29514,CUCMBE-wny-1-001,,Arbiter,13,Port=CUCMBE-wny-1-001: state remains 512=InService (objectId='4e89fdb4-d89f-4617-bf39-325cc6b0739b')|
08/16/2010 12:25:40.541 |27842,CUCMBE-wny-1-001,,MiuIO,12,Enter CMiuMedia::MediaEventHandler |
08/16/2010 12:25:40.542 |27842,CUCMBE-wny-1-001,,MiuIO,12,CMiuMedia::MediaEventHandler-Disconnected|
08/16/2010 12:25:40.542 |27842,CUCMBE-wny-1-001,,MiuIO,12,Exit CMiuMedia::MediaEventHandler=0x00000000=S_OK|
08/16/2010 12:25:40.542 |27842,CUCMBE-wny-1-001,,Arbiter,13,Receive Miu notification PortStateChanged objectId='4e89fdb4-d89f-4617-bf39-325cc6b0739b'|
08/16/2010 12:25:40.542 |27842,CUCMBE-wny-1-001,,Arbiter,13,Port=CUCMBE-wny-1-001 Miu state=[MediaPortObjectId='4e89fdb4-d89f-4617-bf39-325cc6b0739b' Status=513=InService_Idle Extension='600' ConnectedTo='192.168.53.5:2000 (127.0.0.1)' dtStatusChanged=2010-08-16 16:25:40 StatusDetails='' NeedRestartId='' VmsServerObjectId='' dtLastUpdated=2010-08-16 16:25:40]|
08/16/2010 12:25:40.542 |27842,CUCMBE-wny-1-001,,Arbiter,13,Port=CUCMBE-wny-1-001: state remains 512=InService (objectId='4e89fdb4-d89f-4617-bf39-325cc6b0739b')|

Correct Answer
Rob Huffman Mon, 08/16/2010 - 10:54
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Hi Heath,


Can you try resetting the Ports via UC admin> Telephony Integration> Port Group


Cheers!

Rob

Correct Answer
Justin Brenton Mon, 08/16/2010 - 11:11
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Rob is right,  Please reset your ports.



I found this from your logs


16:25:08 StatusDetails='' NeedRestartId='' VmsServerObjectId='' dtLastUpdated=2010-08-16 16:25:08]|


If this does not work I would suggest removing the ports and going through the

Unity Port Wizard again.  Once you create them in CUCM, then create them in Unity.



Hope this helps, Please rate if so


Regards,

Justin

HEATH FREEL Mon, 08/16/2010 - 11:15
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I would like to Thank all of you for your help.....


Restarting the ports by themselves did not work. Neither did removing all the ports and adding them in CM and Unity.


However, After removing all references to Voice Mail in CM and removing all ports in Unity, adding them again and restarting the system - ALL IS WELL.



Thanks again...

Justin Brenton Mon, 08/16/2010 - 11:19
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Glad to hear you resolved the issue!  Great work!!

Rob Huffman Mon, 08/16/2010 - 11:26
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Hi Heath,


Like Justin nicely noted, Great work here   It's

always good to see a successful outcome here!


Cheers!

Rob

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