we have uccx version 7.0.1 sr5. is there a setting on the server that we can customize so if a call is presented to an agent it will ring at least 5 times before it rolls to the next agent ?
as of now, the system presents the call to the agent, the phone rings 3 times and then it goes to the next available agent, we would like to increase that time
That is as expected.
As I explained above, you need to change the timeout parameter of the Connect step in your UCCX script.
Increase the ring duration on the line in UCM.
On Mon, Aug 16, 2010 at 12:59 PM, cristobal.priego