Cannot delete users Unity Connection Voicemail account

Unanswered Question
Aug 16th, 2010

When I try to delete a Unity voicemail account, following messages appear:

  • Failed to delete Unified Communications Manager user association. To force delete operation, click Here.
  • Unable to disassociate user (user account name) from Unified Communications Manager.

This has not happened before. Suspect user was initally set up differently from other users as have no problem deleting voicemail of others.

Any help you can offer would greatly be appreciated.

I have this problem too.
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techguy73 Mon, 08/16/2010 - 20:35

If the user is imported from the Call Manager, it has to be deleted there as well and resynch and then delete from UC.

hth

Brad Magnani Tue, 08/17/2010 - 14:18

Is this Business Edition? (Co-resident UC and CUCM on same server)  Or is it standalone UC with an AXL integration pointed to the CUCM server?

Brad Magnani Tue, 08/17/2010 - 14:42

There's a table on the platform side (CUCM) that maps the end user to a UC user.  It sounds like the user may have been deleted from CUCM, but UC still has record of it, so now UC has the orphaned user with no mapping anymore on CUCM, so its likely failing to match up with the CUCM mapping, thus failing.

From CUCM, or the CUCMBE box CLI to confirm that the entry is in fact gone:

run sql select userid, pkid from enduser where userid = 'hytchang'

Likely to be 0 results, which is fine.  We'll now have to then manually remove the user from UC.  It's a two step process.

From UC or CUCMBE box box CLI first you will need to find the ObjectId for the user that you want to remove:

run cuc dbquery unitydirdb SELECT ObjectId from vw_User WHERE Alias = 'hytchang'

And then you will want to delete that user as such:

run cuc dbquery unitydirdb EXECUTE PROCEDURE csp_UserDelete (pObjectId = 'full objectid that was returned from above query')

Hope that helps,

Brad

CPBVOIP176 Tue, 08/17/2010 - 19:10

Thank you.....do you know if the option they provide of "forcing" the deletion would have the same results?

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Posted August 16, 2010 at 6:47 PM
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