What is the easiest way to collect and display outbound call stats on a UC560?
We have an outbound call centre of 10-20 staff and our CEO wants to see big screens with nice charts/large numbers of calls today/calls in the last hour/etc.
I appreciate there are many ways to do this (CDRs? TAPI? built-in? 3rd party) but wanted to know if anyone has done it and what works?
Thanks in advance,