UC560 outbound call stats

Answered Question
Aug 17th, 2010
User Badges:

What is the easiest way to collect and display outbound call stats on a UC560?


We have an outbound call centre of 10-20 staff and our CEO wants to see big screens with nice charts/large numbers of calls today/calls in the last hour/etc.


I appreciate there are many ways to do this (CDRs? TAPI? built-in? 3rd party) but wanted to know if anyone has done it and what works?


Thanks in advance,

   Matt

Correct Answer by antyeung about 6 years 7 months ago

Hi Matt,


Would this work for you?


https://supportforums.cisco.com/docs/DOC-9722


Thanks,

Anthony

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.

Actions

This Discussion