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UC560 outbound call stats

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matt.kingswood
Level 1
Level 1

‎08-17-2010 01:54 AM - edited ‎03-21-2019 02:52 AM

What is the easiest way to collect and display outbound call stats on a UC560?

We have an outbound call centre of 10-20 staff and our CEO wants to see big screens with nice charts/large numbers of calls today/calls in the last hour/etc.

I appreciate there are many ways to do this (CDRs? TAPI? built-in? 3rd party) but wanted to know if anyone has done it and what works?

Thanks in advance,

   Matt

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antyeung
Level 4
Level 4

‎08-17-2010 01:59 PM

Hi Matt,

Would this work for you?

https://supportforums.cisco.com/docs/DOC-9722

Thanks,

Anthony

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antyeung
Level 4
Level 4

‎08-17-2010 01:59 PM

Hi Matt,

Would this work for you?

https://supportforums.cisco.com/docs/DOC-9722

Thanks,

Anthony

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