WIM 4.3: Multiple chat sessions only after Refresh

Unanswered Question
Aug 17th, 2010

Hi,

We cannot get multiple chat sessions working in WIM 4.3. For example, after the first chat session appears on the agent console, the second one does not automatically appear on the agent console until the agent clicks on the Refresh button.

What is wrong?

For clarification please see agent settings attached.

Thanks.

Igor

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