Using Unity 7 for forwarding calls to external numbers

Answered Question
Aug 17th, 2010
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I need to have unity to do some "time of day" forwarding of calls. Is this possible?


Can I create a Hunt group in Call Manager 7, point that to new Unity  "attendent" and have Unitiy based on time of day, forward calls to Number 408-555-1212 during 9-5. From 6-6am, Unity would send calls to External number 800-555-1212.


Callmgr 7 does not offer Time-of-day call forwarding.  I am not needing time-of-day call routing, which I know CM does.



Any docs on this out there?  Please freel free post the link.

Correct Answer by Jaime Valencia about 6 years 7 months ago

That's up to you.


Play the "Wait While I Transfer Your Call" Prompt

Check this check box to have Cisco Unity Connection play "Wait while I  transfer your call" to callers while performing the transfer.

This option is unavailable when Transfer Incoming Calls is set to the  Greeting option.

Default setting: Check box checked.


Call Management

You mentioned CUC in the response so i'll provide info for it, but the title and tags mention Unity (and they're not the same). If this is CUC then please make sure you don't use wrong tags in the future, people search the community and this just makes it harder if the threads have wrong product names.

HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk
Correct Answer by Jaime Valencia about 6 years 7 months ago

Create the schedule accordingly.

Create 2 call handlers to send the call to the numbers you need. Make sure you set the transfer setting to "yes, ring subscriber at this DN"


Then for std greeting set the after greeting action to attempt transfer to CH1

Under closed greeting same as above, but attempt transfer to CH2.


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

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Correct Answer
Jaime Valencia Tue, 08/17/2010 - 08:08
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Create the schedule accordingly.

Create 2 call handlers to send the call to the numbers you need. Make sure you set the transfer setting to "yes, ring subscriber at this DN"


Then for std greeting set the after greeting action to attempt transfer to CH1

Under closed greeting same as above, but attempt transfer to CH2.


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

dmooreami Tue, 08/17/2010 - 12:16
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Thanks, I am a newbie to Uconn.  From what I understand, there has to be some type of "voice prompts" from Uconn, during this "transfer process"? Something like "please hold as we transfer your call" as the standard greeting?


javalenc wrote:


Create the schedule accordingly.

Create 2 call handlers to send the call to the numbers you need. Make sure you set the transfer setting to "yes, ring subscriber at this DN"


Then for std greeting set the after greeting action to attempt transfer to CH1

Under closed greeting same as above, but attempt transfer to CH2.


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

Correct Answer
Jaime Valencia Tue, 08/17/2010 - 12:24
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    2011

That's up to you.


Play the "Wait While I Transfer Your Call" Prompt

Check this check box to have Cisco Unity Connection play "Wait while I  transfer your call" to callers while performing the transfer.

This option is unavailable when Transfer Incoming Calls is set to the  Greeting option.

Default setting: Check box checked.


Call Management

You mentioned CUC in the response so i'll provide info for it, but the title and tags mention Unity (and they're not the same). If this is CUC then please make sure you don't use wrong tags in the future, people search the community and this just makes it harder if the threads have wrong product names.

HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk
dmooreami Tue, 08/17/2010 - 12:30
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It is the Linux based appliance , Cisco Unity Connection 7.x.  Didnt know there was still a supported windows product, thought that one was EOL/EOS and was at ver 5 or 6.


Thanks

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