I'm looking in Configuration Manager, how can i change the permission about Cisco Agent Toolkit, because i try to put 2 agents in chat, but appears this message: "SendChatMessageRequest: Agent 5001 is not a supervisor for your team. You are only permitted to chat with your team's supervisors. Permission denied". But when I try to chat Supervisor>Agent or Agent>Supervisor, they talk via chat.
Where i Change this Permissions?
The registry key name changed from 7.x to 7.5. I just grabbed the key name from my 7.0 manual.
If you had said which version you were using in your initial post, I could have been more accurate.
Anyway, no worries.
On the server machines
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\\\Server\Agent\AgentChatLevel
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