Permission denied - Agent Chat in Cisco Agent Toolkit

Answered Question
Aug 17th, 2010

Hello Sirs

I'm looking in Configuration Manager, how can i change the permission about Cisco Agent Toolkit, because i try to put 2 agents in chat, but appears this message: "SendChatMessageRequest: Agent 5001 is not a supervisor for your team. You are only permitted to chat with your team's supervisors. Permission denied". But when I try to chat Supervisor>Agent or Agent>Supervisor, they talk via chat.

Where i Change this Permissions?

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Overall Rating: 4.8 (4 ratings)
Eric Alisson Thu, 08/19/2010 - 06:01

It`s ok man, but the correct way is: KEY_LOCAL_MACHINE>SOFTWARE>Cisco Systems,INc.>Ctios>CTIOS_Instance>Server>Agent>AgentChatLevel

Thank you very much Geoff, hey man, how can I close this topic?


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