Permission denied - Agent Chat in Cisco Agent Toolkit

Answered Question
Aug 17th, 2010
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Hello Sirs

I'm looking in Configuration Manager, how can i change the permission about Cisco Agent Toolkit, because i try to put 2 agents in chat, but appears this message: "SendChatMessageRequest: Agent 5001 is not a supervisor for your team. You are only permitted to chat with your team's supervisors. Permission denied". But when I try to chat Supervisor>Agent or Agent>Supervisor, they talk via chat.


Where i Change this Permissions?

Correct Answer by geoff@hp.com about 6 years 11 months ago

The registry key name changed from 7.x to 7.5. I just grabbed the key name from my 7.0 manual.


If you had said which version you were using in your initial post, I could have been more accurate.


Anyway, no worries.


Regards,

Geoff

Correct Answer by geoff@hp.com about 6 years 11 months ago

On the server machines


HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\\\Server\Agent\AgentChatLevel




Regards,

Geoff


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Correct Answer
geoff@hp.com Wed, 08/18/2010 - 06:33
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On the server machines


HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\\\Server\Agent\AgentChatLevel




Regards,

Geoff


(Eric: Please remember to rate posts and mark posts that answer your question correctly - this helps others)

Eric Alisson Thu, 08/19/2010 - 06:01
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It`s ok man, but the correct way is: KEY_LOCAL_MACHINE>SOFTWARE>Cisco Systems,INc.>Ctios>CTIOS_Instance>Server>Agent>AgentChatLevel



Thank you very much Geoff, hey man, how can I close this topic?

Correct Answer
geoff@hp.com Thu, 08/19/2010 - 06:19
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  • Red, 2250 points or more

The registry key name changed from 7.x to 7.5. I just grabbed the key name from my 7.0 manual.


If you had said which version you were using in your initial post, I could have been more accurate.


Anyway, no worries.


Regards,

Geoff

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