08-17-2010 01:51 PM
hi,
I have 4 ace appliances (2 active and 2 hot standby) on different parts of a network. I manage all from a single management segment usually
by SSH but for simple tasks I like the GUI .
my problem is that about once a month I cant seem to manage any of them using the GUI, I use HTTPS to browse to the ACE appliance and get the
Login screen , I put in my username and password and everything seems to be fine but instead of getting into the ACE I get a blank page and a message in the bottom left that says "done" so basically I dont have anything ellse to expect for...
I tried using a different browser ,different rsa sig , different Java , different computer nothing works.
The only way I could get it to work again was by rebooting but then again after a month or so the problem persists .
I could really use your help because I relly both on the CLI and the GUI to manage the appliance and rebooting every month all 4 of them on
a production network is out of the question.
thank you very much
08-17-2010 11:42 PM
Hi Nir,
Please provide the software versions.
Thanks,
08-18-2010 11:25 PM
hi,
the version is attached in text file
by the way I have another question , when I clear stats in the CLI it doesnt effect the stats that appear in the monitor tab displayed in the GUI
I couldnt find a way to clear stats in the GUI , only in the CLI .
much thanks for your response
08-19-2010 01:44 PM
Hi Nir
this is a known bug CSCth77963
It was first fixed in A2(2.2)
You can see it in bug toolkit at:
http://tools.cisco.com/squish/3dFB0
Regards
08-19-2010 08:35 PM
Thanks Litrenta, for the information
08-22-2010 08:21 AM
Thanks for the reply
I have a newer version than the one claimed to have fixed this bug
I use Version A3(2.1)
Do I still need to upgrade? (or maby downgrade?)
08-22-2010 08:30 PM
Hi Nir, what is the version you are usint righ now ?.. you need to use A2(2.2) and above
08-23-2010 02:42 AM
I use A3(2.1)
08-23-2010 04:40 AM
Nir
first fixed in A3(2.2) upgeade will resolve it.
08-23-2010 10:20 PM
Thanks
I guess I will have to buy the new IOS and try...
thank you for all the efforts
08-24-2010 09:59 PM
Correction
A3(2.2)
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