Can not make Outgoing Calls using 7911 IP phones..

Sandeepkumar Patel · ‎08-18-2010

Hello,

I have 2821 Communication manager express with 6 Nos. 7942G IP Phones & 10 Nos. 7911 IP Phones in network.

Everything working fine. But, Once every 2 months, i am getting problem with couple of 7911 IP Phones that it can receive incoming calls, But CAN NOT MAKE OUTGOING CALLS.

In order to resolve this problem, I am creating new ephone-dn directory number and assinging same ephone-dn to specified ephone number. & removing old ephone-dn directory number for same. Then those particular 7911 IP Phones can make outgoing calls.

and i have to reset those IP PHones & have to reconfigure it.

Is there any specific solution or troubleshooting for this kind of problem???

paolo bevilacqua · ‎08-18-2010

Update IOS and phone firmware.

Jefferson Islan Silva · ‎08-18-2010

The user that use 7911 phone's can hear any error message?

paolo bevilacqua · ‎08-18-2010

The user that use 7911 phone's can hear any error message?

No because that's a typical memory depletion software failure.

Upgrading phone firmware fixes it as I have indicated above.

philip.e.denton · ‎08-18-2010

By "memory depletion" do you mean a memory leak in IOS?

paolo bevilacqua · ‎08-18-2010

More likely in the phone.

But since one has to work on the issue anyway, that's a good occasion to update to latest stable code anyway.

philip.e.denton · ‎08-18-2010

Stable according to who? TAC? Hahahahaha

Steven Holl · ‎08-18-2010

It could be that a DN is getting stuck in a bad state. When the issue occurs, you can verify that with this output during the issue:

sh voice call sum

sh telephony-service dial-peer

If the associated port for the DN is stuck in something like S_OPEN_PEND, something is causing the DN's state machine to not progress.

High CPU can cause call rejection, too. You may also want to get 'debug voip ccapi inout' during a call failure and see what that yields.

EDIT: I just read that inbound calls still work to these phones. I don't suspect something with the DN, then. Get 'debug voip ccapi inout' during a call failure and we can see what the issue is.

Message was edited by: Steven Holl