Annex M issue with 527W

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Aug 18th, 2010
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Hello CISCO Forum


I have a client who is attempting to setup a CISCO 527W to connect via Annex M mode who is having some issues


Latest firmware has been used and Annex M mode selected in setup interface yet the the modem refuses to get ADSL sync in Annex M mode and fails back to Annex A.


A different ADSL Modem/Router (Billion) has been tested on the line and it connects in Annex M mode with no problems so it does not appear to be an issue with ISP


Any Ideas as to how to resolve this issue or could it be a fault with the CISCO hardware ?

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chaos1079 Wed, 08/18/2010 - 19:01
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I have already updated to this firmware (1.01.11) and still have issue , any other ideas ?

paolo bevilacqua Thu, 08/19/2010 - 01:29
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Contact Cisco TAC and complain to them.


Note you will need to provide connected DSLAM maker and version, to allow engioneers to check tested matrix.

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