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Annex M issue with 527W

chaos1079
Level 1
Level 1

‎08-18-2010 05:55 AM - edited ‎03-04-2019 09:27 AM

Hello CISCO Forum

I have a client who is attempting to setup a CISCO 527W to connect via Annex M mode who is having some issues

Latest firmware has been used and Annex M mode selected in setup interface yet the the modem refuses to get ADSL sync in Annex M mode and fails back to Annex A.

A different ADSL Modem/Router (Billion) has been tested on the line and it connects in Annex M mode with no problems so it does not appear to be an issue with ISP

Any Ideas as to how to resolve this issue or could it be a fault with the CISCO hardware ?

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paolo bevilacqua
Hall of Fame
Hall of Fame

‎08-18-2010 10:50 AM

[edited, as I was providing wrong information previosly]

Annex M is supporte with software 1.01.11

http://www.cisco.com/en/US/docs/routers/srp520_series/srp521w/release_notes/srp520_rn_OL-20673-04.pdf

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chaos1079
Level 1
Level 1
In response to paolo bevilacqua

‎08-18-2010 07:01 PM

I have already updated to this firmware (1.01.11) and still have issue , any other ideas ?

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paolo bevilacqua
Hall of Fame
Hall of Fame
In response to chaos1079

‎08-19-2010 01:29 AM

Contact Cisco TAC and complain to them.

Note you will need to provide connected DSLAM maker and version, to allow engioneers to check tested matrix.

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