aparsine Wed, 08/18/2010 - 10:31

Hi Frank,

Yes, it is supported. Please make sure the agents are running the correct version of Agent desktop (6.6.1.400). You can verify it's compatibility on page 27 of the compatibility matrix, linked below.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

If you found the information useful, please don't forget to rate my response. Thank you!

Amir

frank.al.cisco Wed, 08/18/2010 - 10:41

Isn't that what Cisco Agent Desktop (CAD) is for? I thought that IP Phone_Agent DOESN'T use the desktop?

aparsine Wed, 08/18/2010 - 11:06

You are correct, the IP Phone Agent is separate here, and is used on the phone directly. If your agents only use the IP Phone Agent, then I can confirm that your phones are supported on this version of IPCC Express. I only mentioned CAD (Cisco Agent Desktop) just in case you were also using that on the agent's PC.

I hope that helps.

Amir

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