aparsine Wed, 08/18/2010 - 10:31

Hi Frank,

Yes, it is supported. Please make sure the agents are running the correct version of Agent desktop ( You can verify it's compatibility on page 27 of the compatibility matrix, linked below.


If you found the information useful, please don't forget to rate my response. Thank you!


frank.al.cisco Wed, 08/18/2010 - 10:41

Isn't that what Cisco Agent Desktop (CAD) is for? I thought that IP Phone_Agent DOESN'T use the desktop?

aparsine Wed, 08/18/2010 - 11:06

You are correct, the IP Phone Agent is separate here, and is used on the phone directly. If your agents only use the IP Phone Agent, then I can confirm that your phones are supported on this version of IPCC Express. I only mentioned CAD (Cisco Agent Desktop) just in case you were also using that on the agent's PC.

I hope that helps.



This Discussion

Related Content