08-18-2010 12:06 PM - edited 03-19-2019 01:25 AM
Subject: Cisco Unity server Error event, CiscoUnity_AvLic[112] on UNITY
Event Type: Error
Event Source: CiscoUnity_AvLic
Event Category: Run
Event ID: 112
Date: 2010/08/18
Time: 06:10:38
User: N/A
Computer: UNITY
Description:
Unexpected result in CAvLic::QueryS. 0x80040e31 Timeout expired
I have researched this error and all referances point to initial installation and configuration for created of the DB
My question is would I do the same steps:
Complete these steps in order to solve the issue:
This issue can happen if the ReportDB is not created. Check if the ReportDB is created and if it is not created, complete these steps:
Delete ReportDb.mdf and ReportDb_log.ldf.
From the command prompt, switch to the \Commserver\Reports\SQLScripts directory, and run the this in order to re-create the ReportDb
osql -E -i ReportSQLCreate.SQL
From SQL Enterprise Manager, verify that the new ReportDb is attached, and run the CUICA again.
Thanks in advance for your help
Rich
08-18-2010 09:17 PM
Rich,
This is indicative of an issue that might occur during installation of Unity 4.0. Specifically, the procedure you listed is part of a troubleshooting procedure for when this error is thrown while running CUICA - Cisco Unity Installation and Configuration Assistant. I'm not quite certain that the same circumstances would apply to a system that has been up and running for a while. Can you confirm:
1) You are NOT installing Unity 4.0 (you'd be a bit behind the times, but it's possible I suppose)?
2) When did these errors first start occurring and have you noticed any issues with adding system components (subscribers, etc)?
3) Is the Report DB created or not?
Hailey
08-19-2010 10:04 AM
Hi David,
Thanks for your response!
No, this installation has been running for years now (yes, behind the times)
I will check with customer on the other 2 questions.
It happened this weekend out of no where, received 10 or so email notifications for this event.
Rich
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