DCR - Unreachable Device polls stops working

Unanswered Question
Aug 19th, 2010
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Hi,


I have another issue related to the new feature called Device Poll


Device and Credentials - Admin - Device Polling - Device Poll Settings


I have settings going and the report once were fine for a day or so, but stopped suddenly to run.


Job browser show the job-id as "running"

no device are reported in Unreachable Device Report, since the job never finishes.


I have tried several different setting, like:


ICMP

ICMP+SNMPv2

SNMPv2


run time every 6 hours and every 24 hours ...


The servers are recently installed and patched.

Win2003 servers



Any ideas why this new feature isnt running ?

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Joe Clarke Fri, 08/20/2010 - 21:50
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This problem has been reported before, but unfortunately, a resolution has not been found.  We need to see a full thread dump of the DCRDevicePoll process while the job is running.  Open a service request with TAC, and they can walk you through the process to get this output.

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