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DCR - Unreachable Device polls stops working

mbilgrav
Level 3
Level 3

‎08-19-2010 01:49 AM

Hi,

I have another issue related to the new feature called Device Poll

Device and Credentials - Admin - Device Polling - Device Poll Settings

I have settings going and the report once were fine for a day or so, but stopped suddenly to run.

Job browser show the job-id as "running"

no device are reported in Unreachable Device Report, since the job never finishes.

I have tried several different setting, like:

ICMP

ICMP+SNMPv2

SNMPv2

run time every 6 hours and every 24 hours ...

The servers are recently installed and patched.

Win2003 servers

Any ideas why this new feature isnt running ?

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2 Replies 2

Joe Clarke
Cisco Employee
Cisco Employee

‎08-20-2010 09:50 PM

This problem has been reported before, but unfortunately, a resolution has not been found.  We need to see a full thread dump of the DCRDevicePoll process while the job is running.  Open a service request with TAC, and they can walk you through the process to get this output.

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mbilgrav
Level 3
Level 3
In response to Joe Clarke

‎08-23-2010 02:05 AM

thank you very much for your reply.

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