Scripting Question

Answered Question

Is it possible to have agents assigned to the same CSQ's but have two separate scripts and two separate CTI_RP?

I have this problem too.
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Correct Answer by Aaron Harrison about 6 years 5 months ago

Hi

Yes, completely normal and possible.

You can send calls to a single CSQ from as many scripts as you like. You basically refer to the same 'CSQ' in two scripts on your Select step.

Aaron

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Correct Answer
Aaron Harrison Thu, 08/19/2010 - 05:58

Hi

Yes, completely normal and possible.

You can send calls to a single CSQ from as many scripts as you like. You basically refer to the same 'CSQ' in two scripts on your Select step.

Aaron

Please rate helpful posts...

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