Scripting Question

Answered Question

Is it possible to have agents assigned to the same CSQ's but have two separate scripts and two separate CTI_RP?

Correct Answer by Aaron Harrison about 6 years 9 months ago

Hi


Yes, completely normal and possible.


You can send calls to a single CSQ from as many scripts as you like. You basically refer to the same 'CSQ' in two scripts on your Select step.


Aaron


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Correct Answer
Aaron Harrison Thu, 08/19/2010 - 05:58
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Hi


Yes, completely normal and possible.


You can send calls to a single CSQ from as many scripts as you like. You basically refer to the same 'CSQ' in two scripts on your Select step.


Aaron


Please rate helpful posts...

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