Post-Call Survey in UCCX 5.0(2)

Brian Carscadden · ‎08-19-2010

UCCX 5.0(2) Enhanced

Customer wants to prompt callers to opt-in for a post-call survey. When the call with an agent completes they want the call (based on the opt-in response) to route to an IVR to take the survey. Is this possible?

Any assistance is greatly appreciated.

Brian

Aaron Harrison · ‎08-19-2010

Hi Brian

It's not possible to 'force' a survey (UCCX doesn't have control post-agent) but there are a few workarounds:

https://supportforums.cisco.com/message/3156116#3156116

https://supportforums.cisco.com/search.jspa?resultTypes=&dateRange=last90days&peopleEnabled=true&q=call+survey+&containerType=&container=&containerName=&username=&rankBy=29&numResults=15

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Brian Carscadden · ‎01-24-2011

Links worked fine for me.