UCCX7/8 - Agent Email Queues

Unanswered Question
Aug 19th, 2010
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Does anyone know of any statistics in the DB that holds queue details about emails similar to voice calls, such as total waiting, total handled etc.

I've had a look around the EEM tables and couldn't find anything similar.

Some of those kinds of things get reported on within the Supervisor desktop, but I think via stored procedures.

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