UCCX7/8 - Agent Email Queues

Unanswered Question
Aug 19th, 2010

Does anyone know of any statistics in the DB that holds queue details about emails similar to voice calls, such as total waiting, total handled etc.

I've had a look around the EEM tables and couldn't find anything similar.

Some of those kinds of things get reported on within the Supervisor desktop, but I think via stored procedures.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)


This Discussion