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LMS install error

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turfsniffer0
Level 1
Level 1

‎08-19-2010 07:36 AM

Hi Guys,

I'm trying to install LMS 3.2 onto a server on a fresh install of Windows 2003 Enterprise x64 platform (virtual) and keep getting the error "Cannot create the install dependency file".

The install log shows:

Executing command:
"C:\DOCUME~1\ca-sduncan\Local Settings\Temp\1\{E80EEAE3-4D6D-40EF-8826-10E7289D63EE}\dependency\jre2\bin\javaw.exe" -cp "C:\DOCUME~1\ca-sduncan\Local Settings\Temp\1\{E80EEAE3-4D6D-40EF-8826-10E7289D63EE}\dependency\DH\DH.jar" DependencyHandler C:\DOCUME~1\ca-sduncan\Local Settings\Temp\1\{A23CEC8A-8755-4C92-A07C-E0CB85A648D0}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\setup "" C:\DOCUME~1\ca-sduncan\Local Settings\Temp\1\{A23CEC8A-8755-4C92-A07C-E0CB85A648D0}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\Depends.in
-----Dependency Handler Log File
file  not found
MESSAGE
Cannot create the install dependency file.

The version of 3.2 is a trial version but I also get the same when trying to install a purchased copy of LMS3.1

I meet all the system requirements for 3.2.

I've searched for error message but no joy in finding a solution.

Issue occurs whether I have Java installed or not.

Would appreciate some guidance...

Cheers

Steven

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Thomas Masters
Level 1
Level 1

‎08-19-2010 08:26 AM

Try changing your evnironment variables for TMP and TEMP to something like C:\temp  , and make sure you create that directory.

My Computer -> Right click properties -> Advanced -> Envirnment Variables.

Also create a local admin login and be sure to temporarily disable anti-virus software.

Then relog in to new admin account and try it again.

View solution in original post

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3 Replies 3

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Thomas Masters
Level 1
Level 1

‎08-19-2010 08:26 AM

Try changing your evnironment variables for TMP and TEMP to something like C:\temp  , and make sure you create that directory.

My Computer -> Right click properties -> Advanced -> Envirnment Variables.

Also create a local admin login and be sure to temporarily disable anti-virus software.

Then relog in to new admin account and try it again.

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turfsniffer0
Level 1
Level 1
In response to Thomas Masters

‎08-19-2010 09:24 AM

I changed the user enviromental variables to C:\TEMP and C:\TMP first and it worked a treat!!!

A million thanks! I had QWERTY imprinted backwards on my forehead all day today because of this problem

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Thomas Masters
Level 1
Level 1

‎08-19-2010 10:28 AM

Good to hear!

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