Cisco Analysis and Reporting Tool crashed CUCM 7.1 Publisher

Unanswered Question
Aug 19th, 2010

I received complaints about calls being dropped from outside callers. I ran CDR report on one of the extension and there was nothing other than termination code 16 for each of the calls for that particular extension.

I then ran an Analysis report with output to PDF on the summary by extension.

The rendering took a very long time, which was unusual, so I exited my browser and attempted to reconnect to CUCM Servicablility.

I could not connect and then my helpdesk started getting calls from CAD agents that no calls were being allowed in through the queues.

I had to restart my Publisher. The subscriber did not assume the role of CTI manager during the time the Publisher was down.

I have not been able to determine the cause of the crash as nothing was logged when I looked in RTMT.

Has anyone else experienced CUCM hanging and needing a reboot while running CAR?

I have this problem too.
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