UCCX 8 Agent Login Problem

Answered Question
Aug 19th, 2010
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Hello,
trying to test uccx 8 and i got following error while logging in agent:
"The request to log into the Cisco Unified CCX application server timed out. Please verify your system is online and try again."


MIVR Logs:
3343: Aug 19 23:31:05.845 GET %MIVR-SS_RM-7-UNK:Processing msg: CTISetAgentStateReqMsg (Rsrc:geo InvokeID:13 State:LOGIN Forced:False)
3344: Aug 19 23:31:05.846 GET %MIVR-SS_RM-7-UNK:Agent geo .processCTILogonMsg(CTISetAgentStateReqMsg (Rsrc:geo InvokeID:13 State:LOGIN Forced:False))
3345: Aug 19 23:31:05.846 GET %MIVR-SS_RM-7-UNK:Agent geo is outbound capable.)
3346: Aug 19 23:31:06.492 GET %MIVR-SS_RM-7-UNK:Trying to authenticate agent geo
3347: Aug 19 23:31:06.826 GET %MIVR-SS_RM-7-UNK:Successfully authenticated agent geo at extension 412
3348: Aug 19 23:31:07.161 GET %MIVR-SS_RM-7-UNK:Rsrc: geo New State:LOGOFF Old State:LOGOFF Reason code:1
3349: Aug 19 23:31:07.162 GET %MIVR-SS_RM-3-ENCOUNTERS_THROWABLE:This thread has encountered a Throwable exception: Module Name=RM component,The name of the class that this thread belongs to=RsrcMgrMsgProcessor,Exception=java.lang.NoSuchMethodError: com.cisco.jtapi.extensions.CiscoTerminal.isRegistered()Z
3350: Aug 19 23:31:07.162 GET %MIVR-SS_RM-3-EXCEPTION:java.lang.NoSuchMethodError: com.cisco.jtapi.extensions.CiscoTerminal.isRegistered()Z
3351: Aug 19 23:31:07.162 GET %MIVR-SS_RM-3-EXCEPTION:  at com.cisco.wf.subsystems.rmcm.jtapi.JtapiRIMgr.initAddr(JtapiRIMgr.java:365)
3352: Aug 19 23:31:07.162 GET %MIVR-SS_RM-3-EXCEPTION:  at com.cisco.wf.subsystems.rmcm.Agent.processCTILogonMsg(Agent.java:1711)
3353: Aug 19 23:31:07.162 GET %MIVR-SS_RM-3-EXCEPTION:  at com.cisco.wf.subsystems.rmcm.Agent.processCTISetAgentStateReqMsg(Agent.java:1044)
3354: Aug 19 23:31:07.162 GET %MIVR-SS_RM-3-EXCEPTION:  at com.cisco.wf.subsystems.rmcm.Agent.processMsg(Agent.java:830)
3355: Aug 19 23:31:07.163 GET %MIVR-SS_RM-3-EXCEPTION:  at com.cisco.wf.subsystems.rmcm.RsrcMgrMsgProcessor.processRsrcMgrMsg(RsrcMgrMsgProcessor.java:1098)
3356: Aug 19 23:31:07.163 GET %MIVR-SS_RM-3-EXCEPTION:  at com.cisco.wf.subsystems.rmcm.RsrcMgrMsgProcessor.run(RsrcMgrMsgProcessor.java:248)
3357: Aug 19 23:31:07.163 GET %MIVR-SS_RM-3-EXCEPTION:  at com.cisco.executor.Thread.run(Thread.java:539)
3358: Aug 19 23:31:07.163 GET %MIVR-SS_RM-3-EXCEPTION:  at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
3359: Aug 19 23:31:07.163 GET %MIVR-SS_RM-3-EXCEPTION:  at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
3360: Aug 19 23:31:07.163 GET %MIVR-SS_RM-3-EXCEPTION:  at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
3361: Aug 19 23:31:07.163 GET %MIVR-SS_RM-3-EXCEPTION:  at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:570)
3362: Aug 19 23:31:07.163 GET %MIVR-SS_RM-3-EXCEPTION:  at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)



CAD Logs:


2010-08-19 23:47:02:562 INFO STD0004 Client <CPDGlobals> connected to service at <uccx8_ip>.
2010-08-19 23:47:14:875 INFO DESK1049 Releasing Agent License...
2010-08-19 23:47:14:890 ERROR DESK3113 Unknown exception while releasing the license(s)
2010-08-19 23:47:14:906 INFO STD0005 Client <Calabrio LDAP> disconnected from service at <uccx8_ip>.



I installed UCCX8 in vmware with demo licenses, tryied with enhanced and premium licenses, also tryied with Cisco IP Phone agent and with Browser agent but got same error all the time. Resource configuration is correct.
Is this because of demo license?
And one more question, anyone managed to make UCCX8 with demo licenses to get working correctly?
Thanks.

Correct Answer by vairamo about 6 years 7 months ago

Hi,

I saw the error log and it's related to CUCM not compatible with UCCX 8. You should have ver CUCM 7.1.5 or above

thanks

Mohan

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Correct Answer
vairamo Thu, 08/26/2010 - 12:35
User Badges:

Hi,

I saw the error log and it's related to CUCM not compatible with UCCX 8. You should have ver CUCM 7.1.5 or above

thanks

Mohan

tornikezedginidze Fri, 08/27/2010 - 01:42
User Badges:

Hello Mohan,


Thank you for your replay. My CUCM version is 7.0.1.11000-2, I'll try with newer version.

Antonio Brandao Thu, 05/09/2013 - 08:39
User Badges:

Hi Tornike..


Did you manage to sort this problem, I´m facing the issue but I´m using different version of CM and CCX


CCM :  8.0.2.40000-1

CCX : 8.5.1.10000-37


Messages I´m getting on traces are :


UNK:ClientConnMgr: accepted a client and client is connected at: Socket[addr=10.0.0.112,port=51516,localport=12028]

21011: May 09 11:29:31.464 AMT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Client thread connected at socket: Socket[addr=10.0.0.112,port=51516,localport=12028]is MIVR_ICD_CTI_client_thread_16-131-

21012: May 09 11:29:31.466 AMT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.0.0.112,port=51516,localport=12028] Msg is {length=101 type=OPEN_REQ,invokeId=2,idleTimeout=120,versionNumber=14,servicesRequested=7,callMsgMask=134217727,agentStateMask=16383,configMsgMask=31,clientID=agente01,clientPass=[[email protected],appPathID=0,clientSignature=PhoneDev41,agentExt=1009,agentInstrument=1009,agentIDlong=agente01,agentID=null,reserve1=0,reserve2=0,reserve3=0,invokeId=2 }

21013: May 09 11:29:31.466 AMT %MIVR-ICD_CTI-7-UNK: config state = 0 for socket Socket[addr=10.0.0.112,port=51516,localport=12028]

21014: May 09 11:29:31.466 AMT %MIVR-ICD_CTI-7-UNK:  new config state = 1 for socket Socket[addr=10.0.0.112,port=51516,localport=12028]

21015: May 09 11:29:31.466 AMT %MIVR-ICD_CTI-7-UNK: config team state = 0 for socket Socket[addr=10.0.0.112,port=51516,localport=12028]

21016: May 09 11:29:31.466 AMT %MIVR-ICD_CTI-7-UNK:  new config team state = 1 for socket Socket[addr=10.0.0.112,port=51516,localport=12028]

21017: May 09 11:29:31.466 AMT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { OPEN_CONF }

21018: May 09 11:29:31.466 AMT %MIVR-SS_RM-7-UNK:TeamMgr.getAllTeams(): team count = 1

21019: May 09 11:29:31.466 AMT %MIVR-SS_RM-7-UNK:TeamMgr.getTeam(): team id = 1

21020: May 09 11:29:31.467 AMT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=OPEN_CONF,invokeId=2,serviceGranted=7,monitorID=0,pgStatus=0,peripheralOnline=true,peripheralType=0,agentState=9,numPeripherals=1,fltPeripheralId=1,multilineAgentControl=1 to socket: Socket[addr=10.0.0.112,port=51516,localport=12028] }

21021: May 09 11:29:31.467 AMT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_TEAM_CONFIG_EVENT }

21022: May 09 11:29:31.467 AMT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { OPEN_CONF to Socket[addr=10.0.0.112,port=51516,localport=12028]  }

21023: May 09 11:29:31.468 AMT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_TEAM_CONFIG_EVENT to Socket[addr=10.0.0.112,port=51516,localport=12028]  }

21024: May 09 11:29:31.470 AMT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.0.0.112,port=51516,localport=12028] Msg is {length=51 type=SET_AGENT_STATE_REQ,invokeId=3,agentState=LOGIN,eventReasonCode=1,forcedFlag=False,agentID=agente01,agentDN=1009,agentPwd=***** }

21025: May 09 11:29:31.470 AMT %MIVR-SS_RM-7-UNK:Processing msg: CTISetAgentStateReqMsg (Rsrc:agente01 InvokeID:3 State:LOGIN Forced:False)

21026: May 09 11:29:31.470 AMT %MIVR-SS_RM-7-UNK:Agent agente01 is outbound capable.)

21027: May 09 11:29:32.255 AMT %MIVR-SS_OB-7-UNK:ReadContactsThread: # of active campaigns =0

21028: May 09 11:29:32.979 AMT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=172.16.1.205,port=33670,localport=12028] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=301 }

21029: May 09 11:29:32.979 AMT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF }

21030: May 09 11:29:32.979 AMT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=301 to socket: Socket[addr=172.16.1.205,port=33670,localport=12028] }

21031: May 09 11:29:33.468 AMT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=172.16.1.205,port=33670,localport=12028]  }

21032: May 09 11:29:33.837 AMT %MIVR-SS_RM-7-UNK:Trying to authenticate agent agente01

21033: May 09 11:29:38.534 AMT %MIVR-SS_RM-7-UNK:Successfully authenticated agent agente01 at extension 1009

21034: May 09 11:29:42.808 AMT %MIVR-SS_RM-7-UNK:Rsrc: agente01 New State:LOGOFF Old State:LOGOFF Reason code:1

21035: May 09 11:29:42.809 AMT %MIVR-SS_RM-7-UNK:Putting all Addresses on terminal [SEP00E07DA15A1B] in selected list of addresses

21036: May 09 11:29:42.811 AMT %MIVR-SS_RM-7-UNK: The mapping 1009-agente01 has been added

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