UCCE - How to manage Agent & skillgroup in command line

Unanswered Question
Aug 19th, 2010


First thanks for your time to read this.

I'm looking for a way to manage in custom application the associations between agents and skillgroups. From what I've looked there isn't any API.

I was wondering if there is a command line bulk tool for this purpose.

Could anybody give me some lights up on this?

Thanks in advance.


I have this problem too.
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david.macias Sun, 01/30/2011 - 19:49

There is one out there, but you have to go through Cisco to get it.  I've seen at least one application written with it.


spaulin Mon, 01/31/2011 - 06:08

There used to be bulk load config tools, but they didn't do proper error checking as the GUI tools do.

I don't think there were ever bulk "change" (i.e. skill group member), or delete command-line tools.


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