08-19-2010 04:10 PM - edited 03-21-2019 02:53 AM
All,
We added a PSTN for voicemail via CCA (configure>voicemail>voicemail pstn #), but the UC does not answer the line. When we called the PSTN number's we discovered that two of the six lines are not answered by the UC's AA. Those two lines are on the VIC card and are the last two of six. The first four work fine.
Under Configure>telephony>trunks>pstn trunks, it shows Total ports 8 (4 built in, 4 VIC), so it sees the card.
Aside from a physical line cross connect mix-up issue, is there something else we need to do or configure to get those last two lines working.
Under our dial plan all incoming numbers currently go to a BLAST group.
Thanks,
John.
Solved! Go to Solution.
08-19-2010 06:23 PM
I just tried a uc520 with CCA.
Its the incoming dial plan. ...select destination type operator and extension there (your AA extension)
If I understand, you want incoming call to hit your AA.
Once on the AA you can have a prompt action = transfer call to voice mail.
The FXO line are Telco lines so not really DIDs.
08-19-2010 04:39 PM
You need to map the fxo ports to the AA internal extension. Those DIDs are used for SIP Trunks and PRI, pretty sure. Different place in CCA.
Steve DiStefano
Technology Solutions Architect - Partner Sales
Cisco Systems
Research Triangle Park
North Carolina, U.S.A
1.919.392.6219
www.cisco.com/smb
08-19-2010 05:06 PM
Thanks,
Tried to do this through CCA, but the only AA it gives me is the 398 AA, we want to go to 399, direct to VM from outside.
We'll remove this PSTN # from the hunt group so customers do not get into VM accidentally.
Please advise.
08-19-2010 06:23 PM
I just tried a uc520 with CCA.
Its the incoming dial plan. ...select destination type operator and extension there (your AA extension)
If I understand, you want incoming call to hit your AA.
Once on the AA you can have a prompt action = transfer call to voice mail.
The FXO line are Telco lines so not really DIDs.
08-20-2010 09:36 AM
Stephen,
Thanks. I changed the dial plan on incoming line #6 to hit the operator at extension 399, VM, and it is doing what we want, direct dial to VM for the UC users.
Thanks, again.
BTW we think the latest CCA is much improved versus when we started doing this with the UC520 and early CCA's, thanks to you and Anthony and all of the team members!!!
08-20-2010 09:56 AM
great feedback. Thanks. CCA 2.2.5 is now posted. Make sure you get it and use it going forward.
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