08-20-2010 12:25 AM - edited 03-19-2019 01:26 AM
Hi,
When I try to access the voicemail box of a user then the message is played "The Message server is offline.You can play the voice message you have received during outage.After the outage you will be able to access all the messages" then I am able to listen to the vociemails left so far but these voicemails are not getting delivered in the mailbox of the user.
I am using
Cisco Unity 7.0 (Unified Messaging without failover)
Microsoft Exchange 2007
Please advise me how should I proceed to fix the problem.
Regards
Amit
08-20-2010 06:29 AM
There have been some issues where Unity falsely detects Exchange being offline.A change was made in and after 7.0.2ES21 to change how we determine if the store is on or offline. This came out of CSCsx59710.
The following has been recommended:
So I suggest checking these things.
The issue can also be related to permissions. You might either run permission wizard again or run the latest permission wizard in reporting mode to determine if it reports any permission related issues.
Thanks,
Scott
08-20-2010 03:13 PM
Thanks Scott, I was looking for a similar bug and came across your post. +5 for you my friend.
08-20-2010 10:25 PM
Hi Scott,
Thanks for your response.
I will try that .
Regards
Amit
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