IP Phone stayed mute in specific time

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Aug 20th, 2010
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Hi Guys,


My Customer have a solution of CallManager version 5.1.3 and is having the following problem: Any IP Phone phones stay mute in the specific time. I Verified the Switch where the IP Phone are connected (Configuration and Log) and didn´t found problem or message error. I Verified the Gateway (Configuration and Log) and too didn´t found problem or message error, the same procedure I did for CallManager, the Phones are registered normally and too there are problem of configuration. Any Idea about that is causing the problem?



Thanks,


Wilson

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wilsonsant Fri, 08/20/2010 - 05:03
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Hi Guys,


I am sorry, maybe I don´t explain the problem of way correct. In specific time the IP Phone don´t do call or receive call.


Thanks,


Wilson

paolo bevilacqua Fri, 08/20/2010 - 05:21
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What is "specific time" ?


During the problem, do internal calls work? If not, does the phone shows anything ?

wilsonsant Fri, 08/20/2010 - 05:40
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Hi Bevilacqua,


The Time is 01:00 A.M to 04:00 A.M. The Customer informed to me that problem occur to call external, but, there is note message error in display.


Thanks,


Wilson

paolo bevilacqua Fri, 08/20/2010 - 06:17
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If only happens with extrnal calls, it may be telco problem.

Also check if there is any Time of Day routing set.

wilsonsant Mon, 08/23/2010 - 10:03
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Hi Bevilacqua,


I spoken again with my Customer and He informed to me that the problem occured any kind of calls (internal and external). The period is 01:00 am to 06:00 am. I verified the CallManager configuration and didn´t found nothing configuration about time period or time schedule.


Thanks,


Wilson Santana

paolo bevilacqua Mon, 08/23/2010 - 10:28
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Connect remotely or go on site, start investigating from the usual checks.

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