Hello guys, I read this guide: http://www.ciscosistemi.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_5/install/guide/cti75smg.pdf
This guide shows that you can change the Wrap Up Mode. But I need to know how can I change the parameters because I need to do the Wrap Up when I do the call, not when i receive the call.
When a customer calls me, I click on Wrap Up button and in the end of call appears the Wrap Up Pop Up. But when i will make a call, the Wrap Up button is enable and I click on it, but in the end of call, the wrap up Pop up dont appears. Where I change the parameters for this?
Sorry. Someone can help me?