Cisco Unified Department Attendant Console - Internal Directory Problem

Unanswered Question
Aug 21st, 2010


we have installed the new CUDAC with our Cisco Call Manager 6.1. The Attendant Console is working fine. Incoming Calls are going into the Queue and can be parked or forwared.

Our problem is that we have no entrees in the internal directory. The intrenal diroctery is empty. We tryed to sync the directory on the AC Server but nothing changed.

Did someboday had the same problem?

What can be the reason for a empty dictonary? What must we check to fix that problem?

Thanks and best regards,


I have this problem too.
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Overall Rating: 5 (2 ratings)
mscaramelli Mon, 11/29/2010 - 02:03


have you solved your issue ? I've got the same problem.



blue-networks Wed, 12/01/2010 - 13:06


it is important that the LDAP Serive is running without problems. Check if everything is fine with the LDAP service. Stop and Start it Again in the Attendant Console Server.

If that not helps, install the Attendant Server again. This sometimes helps. :-)

A other topic that can be a problem is the design of the filter. If the filter do not match with any entry in your directory of the callmanager you the Server will not import anything.

I hope that helps.

best regards,


juan.salaiza Fri, 06/17/2011 - 16:27

Have you solved the issue, i have it too, please tell me what do you do?

mscaramelli Mon, 06/20/2011 - 00:11


yes I have solved the issue. The configuration of DEP AC is different that BUS or ENT. YOU MUST CONFIGURE THE DIRECTORY FILTER ! System Configuration --> Directory Filter


juan.salaiza Mon, 06/20/2011 - 07:09

Marco, 3 more questions:

What version of CUDAC do you have?

and is it running on Windows 2003 or Windows 2008 server?

Can you tell me wich parameters did you configure? or can you attach a print screen of the Directory filter configuration?

thanks a lot.

mscaramelli Mon, 06/20/2011 - 07:33


2. Windows 2008 Standard Edition (English version)

3. Team: Customer Name Department: * (star) Maximum Imported Record: 200



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