Extension Mobility not working after changing the Publisher IP

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Aug 21st, 2010
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Hi,


I shift my publisher from site to other and i change the IP address, after sync works find, except EM when, I press service button it give host not found.


i change the IP under enterprise parameter but still not working



any suggestion


thanks

Ahajj

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binu.john Sat, 08/21/2010 - 07:14
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Hi Ali


You didnt tell which version of Call Manager you have?

If its Call Manager , you need to change the IP Address of the Service URL, Login to CUCM Administration, In device- Device settings- IP Phones services.


Put the new IP in Service URL Field.


Hope this will fix the problem!!


John

Aaron Harrison Sat, 08/21/2010 - 07:23
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Hi


In addition to the Phone Service URLs themselves, you also need to update the 'Services URL' in System/Enterprise Parameters.


Regards


Aaron


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ali nasser Sat, 08/21/2010 - 08:32
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thanks for your reply,


Installed version CUCM 7.1.3, I change the service URL to a new IP and under Device-----Device setting-----IP Phone Services, but still not working


when i press the service button its requesting after 20 sec its give Host Not Found.


thanks

ANasser

David Hailey Sat, 08/21/2010 - 09:33
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When you changed the IP addess of the Publisher, did you also set the new Publisher IP on the Subscribers and then reboot the cluster?


Hailey


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ali nasser Sat, 08/21/2010 - 14:33
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Hi David,


I change the IP in Subscribers and then I reboot the cluster.


I change the IP in the Phone Services URL to Subscriber IP its work fine but when I assign the Publisher IP its keep in requesting.



thanks

ANasser

binu.john Sat, 08/21/2010 - 20:16
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Hi,


Check the Extension Mobility service is Activated/Restarted for Publisher.


Thnx

John

David Hailey Sat, 08/21/2010 - 21:16
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Let me clarify my question, did you run this command on the Subscribers: set network cluster publisher ip ?


Hailey

ali nasser Sun, 08/22/2010 - 03:09
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Hi,


From the Subscriber web i change the Publisher IP Address, when you run the command show network cluster:


admin:show network cluster
10.65.15.22 callmanager2-ho  Subscriber
10.70.78.111 callmanager1-ho  Publisher   (This is the new IP Address of Publisher)


These IP Addresses are finalized IP for Publisher and Subscriber.




thanks

ANasser

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