Adding Background Sound in a call

Answered Question
Aug 22nd, 2010

       I need to add background sound (sound like "beep") to the call that taking place (in CUCM or CME) and the sound must be recorded when the calls are recording. The calls are from outside (from pstn). Is there anyway that I can do it.

Correct Answer by Paolo Bevilacqua about 6 years 6 months ago

In CM, you can use the Annuciator service (I think).

In CME, the B-ACD prompts.

It also depends on the call flow, at which point the announcement has to be played.

Correct Answer by Paolo Bevilacqua about 6 years 6 months ago

CME and CUMC will not do that.

The recording platform that I use, supports file digital watermarking to proof against tampering.

You should ask your recording platform vendor for the same.

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Overall Rating: 4.3 (3 ratings)
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ullasmoopz Sun, 08/22/2010 - 01:25

thank for your replay.

  I have 3rd party recording software. All I need is to add background sound to the call that taking place so that I can record it along with call. I need this background sound for security reasons (like a proof as the voice files are not edited). So is there any option to add background sound to the calls using CME or CUCM.

Correct Answer
Paolo Bevilacqua Sun, 08/22/2010 - 05:27

CME and CUMC will not do that.

The recording platform that I use, supports file digital watermarking to proof against tampering.

You should ask your recording platform vendor for the same.

ullasmoopz Sun, 08/22/2010 - 21:58

After many many searching I also came to the same conclusion. Thank you for your efforts guys.

Regards,

Ullas.

ullasmoopz Tue, 08/24/2010 - 03:24

Thank You everybody for your answers... :-)

One more thing that I need your help. I need to add an announcement. (e.g.: this  call will be recorded for quality purpose) before the recording starts in a live record environment.

Regards

Ullas.

Correct Answer
Paolo Bevilacqua Tue, 08/24/2010 - 03:31

In CM, you can use the Annuciator service (I think).

In CME, the B-ACD prompts.

It also depends on the call flow, at which point the announcement has to be played.

ullasmoopz Tue, 08/24/2010 - 22:06

I have CME so trying B-ACD prompts. Really thank you for your support Paolo

regards,

Ullas.

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