08-22-2010 01:01 AM - edited 03-16-2019 12:24 AM
I need to add background sound (sound like "beep") to the call that taking place (in CUCM or CME) and the sound must be recorded when the calls are recording. The calls are from outside (from pstn). Is there anyway that I can do it.
Solved! Go to Solution.
08-22-2010 05:27 AM
CME and CUMC will not do that.
The recording platform that I use, supports file digital watermarking to proof against tampering.
You should ask your recording platform vendor for the same.
08-24-2010 03:31 AM
In CM, you can use the Annuciator service (I think).
In CME, the B-ACD prompts.
It also depends on the call flow, at which point the announcement has to be played.
08-22-2010 01:12 AM
You can setup call recording using CUCM, I cannot recall if the beep is actually recorded.
http://www.ciscosystems.cg/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html
HTH, Please rate if so
Regards,
Justin
08-22-2010 01:25 AM
thank for your replay.
I have 3rd party recording software. All I need is to add background sound to the call that taking place so that I can record it along with call. I need this background sound for security reasons (like a proof as the voice files are not edited). So is there any option to add background sound to the calls using CME or CUCM.
08-22-2010 05:27 AM
CME and CUMC will not do that.
The recording platform that I use, supports file digital watermarking to proof against tampering.
You should ask your recording platform vendor for the same.
08-22-2010 09:58 PM
After many many searching I also came to the same conclusion. Thank you for your efforts guys.
Regards,
Ullas.
08-23-2010 02:55 AM
Thanks for the nice rating and good luck!
08-24-2010 03:24 AM
Thank You everybody for your answers... :-)
One more thing that I need your help. I need to add an announcement. (e.g.: this call will be recorded for quality purpose) before the recording starts in a live record environment.
Regards
Ullas.
08-24-2010 03:31 AM
In CM, you can use the Annuciator service (I think).
In CME, the B-ACD prompts.
It also depends on the call flow, at which point the announcement has to be played.
08-24-2010 10:06 PM
I have CME so trying B-ACD prompts. Really thank you for your support Paolo
regards,
Ullas.
08-26-2010 05:56 AM
No problem, thank you for the nice rating and good luck!
08-25-2010 10:34 PM
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