Dear Community
I'm facing some issues while setting up a B-ACD setup. while calling to the B-ACD pilot number, its playing the prompt properly and accepting all menu options except operator selection. while selecting operator ( pressing 0) its taking me to the highest hunt number (here its 3200) i tried putting default option and hardcode operator extension option (aa-hunt10), its always going to 3200. all other options are workign fine, inlcuding the dial by extension
Please go thru my essential configs and kindly help me to resolve it
dial-peer voice 3000 pots
service aa
incoming called-number 21313000
port 0/3/0:15
!
!
3-BR2-ROUTER#sh run | s application
application
service aa flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param number-of-hunt-grps 3
param handoff-string aa
param dial-by-extension-option 3
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 21313000
paramspace english location flash:
param second-greeting-time 30
param call-retry-timer 20
param max-time-call-retry 300
param voice-mail 3001
param service-name queue
!
service queue flash:app-b-acd-3.0.0.2.tcl
param queue-len 10
param aa-hunt10 3002
param aa-hunt1 3100
param aa-hunt2 3200
param number-of-hunt-grps 3
param queue-manager-debugs 1
!
R3-BR2-ROUTER#
voice register dn 1
number 3002
name Br2Ph2
label 3002
ephone-hunt 1 longest-idle
pilot 3100
list 3001
timeout 3
!
!
ephone-hunt 2 longest-idle
pilot 3200
list 3011
timeout 3
Thanks
Rajesh