Cisco 9971 Video Phone displays the FAC code in text format

Unanswered Question
Aug 23rd, 2010


Running UCM 7.1.5 and new Cisco 9971 Video IP Phones are deployed.

FAC are enabled for outgoing calls. If the user making outgoing call from 9971 IP Phone,the FAC which user enters for making outgoing call is visible in text format on the display of 9971 IP Phone( It suppose to display ******).

Help me out !!!  (Not to display the FAC code visible in text format on 9971 IP Phone).

Thanks & Regards,


I have this problem too.
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Paolo Bevilacqua Mon, 08/23/2010 - 05:18

Check very latest CM and phone software are installed.

If they are, complain to TAC and do not accept bogus "new feature needed" answers. They may say that because it is a SIP phone and works differently from SCCP.

It would be time enough for Cisco to learn what user needs are before releasing products.

rob.huffman Mon, 08/23/2010 - 06:03

Hi Krishnamurthy,

Paolo is most correct here

CSCsb68946            Bug Details

SIP phone needs to replace digits with "*" in FAC

Currently, TNP phones (tested on 7970) will not block out the digits dialed for a FAC code.

Dialing a translation pattern with "Forced Authorization Code" from the phone will result in code digits being display on the phone while typed.


Further Problem Description:


Severity Severity
6 - enhancement

Last Modified Last Modified
In Last Year        

Product Product
Cisco Unified IP Phone 7900 Series         

Technology Technology

1st Found-In 1st Found-in
Related Bug Information
SIP TNP phone displays the fac code when a call is made.
Symptom:SIP TNP phone displays the fac code when a call is made.  Condition:SIP TNP phone displays the fac code when a call is made.  Workaround:None



Paolo Bevilacqua Mon, 08/23/2010 - 06:31

Severy 6 - enhancement

meaning - will never be fixed unless a multi-million dollar account cries really loud to VP level.


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