Cisco 9971 Video Phone displays the FAC code in text format

krishnamurthy.mh · ‎08-23-2010

Hi,

Running UCM 7.1.5 and new Cisco 9971 Video IP Phones are deployed.

FAC are enabled for outgoing calls. If the user making outgoing call from 9971 IP Phone,the FAC which user enters for making outgoing call is visible in text format on the display of 9971 IP Phone( It suppose to display ******).

Help me out !!! (Not to display the FAC code visible in text format on 9971 IP Phone).

Thanks & Regards,

Krishnamurthy

paolo bevilacqua · ‎08-23-2010

Check very latest CM and phone software are installed.

If they are, complain to TAC and do not accept bogus "new feature needed" answers. They may say that because it is a SIP phone and works differently from SCCP.

It would be time enough for Cisco to learn what user needs are before releasing products.

Rob Huffman · ‎08-23-2010

Hi Krishnamurthy,

Paolo is most correct here

CSCsb68946 Bug Details

SIP phone needs to replace digits with "*" in FAC

Symptom:
Currently, TNP phones (tested on 7970) will not block out the digits dialed for a FAC code.

Conditions:
Dialing a translation pattern with "Forced Authorization Code" from the phone will result in code digits being display on the phone while typed.

Workaround:
None.

Further Problem Description:

Status

Open

Severity

6 - enhancement

Last Modified

In Last Year

Product

Cisco Unified IP Phone 7900 Series

Technology

1st Found-In

8.0(0.8)

Related Bug Information

SIP TNP phone displays the fac code when a call is made.

Symptom:SIP TNP phone displays the fac code when a call is made. Condition:SIP TNP phone displays the fac code when a call is made. Workaround:None

Cheers!

Rob

paolo bevilacqua · ‎08-23-2010

Severy 6 - enhancement

meaning - will never be fixed unless a multi-million dollar account cries really loud to VP level.