Call Manager BE Edition 7.1

bigjaustin · ‎08-23-2010

Hi Guys,

Just installed my first call manager with some help from a third party but i have a few issue

We have

7965 handsets upgraded and working 100%

7960 handsets upgraded and working 100%

7961 handsets non upgraded and non working

I have tried a reset # hold down till lights start flashing

123456789*0#

screen is blank no infomation from 4 handsets

The system has the latest language pack , device pack and UK dail plan installed

Also trying to reset an ata 186

The following procedure will reset the ATA to its default config:

a) Take the phone off hook.
b) The red button on the top of the ATA-186 will illuminate.
c) Press the illuminating red button on the ATA and dial 322873738#. (The numbers spell FACTRESET# on the telephone)
d) Voice prompt will ask you to dial * to save changes you have just made.
e) Press * on your phone's keypad.
f) Hang up the phone.
Step C says invalid Number

Rob Huffman · ‎08-23-2010

Hi John,

It's most likely that your 7961 phones are running an older firmware

and your new CUCM-BE build is trying to install 8.5(3) or newer firmware.

The issue turns out to be that the phone firmware needs to be @ 8.5.2 before trying to go to 8.5.3

or later

Download an older Firmware and change your Device defaults for the 7961 to reflect

this "older" Firmware.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/8_5_3/english/release/notes/7900_853.html

Hope this helps!

Rob

Felipe Garrido · ‎08-23-2010

John,

What firmware version and protocol are the ATAs currently on? The procedure may only be valid for a specific version and/or protocol. The method detailed in your post will only work for version 2.x and higher. The below link details the procedure for older firmware versions.

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K29727621

-Felipe